Vice President of Strategic Operations

Company Overview

This is an expanding organization focused on strengthening its strategic direction, operational execution, and customer-centric capabilities. It works in a fast-moving environment where decisions are guided by data, efficiency, and sustainable growth. The team operates remotely and relies on digital collaboration to maintain performance and service quality. The culture encourages innovation, ongoing improvement, and ownership at every level. This role provides the chance to influence strategy, streamline operations, and help drive long-term business success.

Role Summary

The Vice President of Strategic Operations will lead company-wide operational efforts and strategic programs in a full-time remote capacity. The position is responsible for coordinating across functions, aligning operational priorities with broader business objectives, and ensuring strategic initiatives are carried through effectively. The role includes oversight of performance management, support for profit and loss-related activities, and collaboration with senior leaders to improve workflows and resource use. It also includes tracking customer service results, defining key operational metrics, and rolling out continuous improvement efforts. In addition, the VP will coach leaders, develop strong teams, and use data to guide decisions that improve efficiency, profitability, and customer experience.

Responsibilities

• Lead enterprise-wide operations and strategic execution across the organization.
• Coordinate cross-functional planning and ensure operational priorities support business goals.
• Track operational performance and drive improvements in efficiency and delivery.
• Oversee P&L-related work, including budgeting, forecasting, and financial accountability.
• Partner with senior leadership to improve processes and allocate resources effectively.
• Monitor customer service outcomes and strengthen service standards and experience metrics.
• Set operational KPIs and use them to guide performance management.
• Implement continuous improvement programs that raise productivity and quality.
• Mentor leaders and help build high-performing, accountable teams.
• Use data-driven insights to support decisions and advance business objectives.

Requirements

• Substantial experience in operations management with a history of improving processes, efficiency, and cross-functional execution.
• Hands-on expertise in P&L management, including budgeting, forecasting, financial review, and responsibility for revenue and cost outcomes.
• Experience leading customer service functions, with the ability to define and monitor service quality and customer experience indicators.
• Strong strategic planning ability, including building long-term roadmaps and aligning initiatives with company priorities.
• Advanced project management skills for complex initiatives involving multiple stakeholders, timelines, and delivery targets.
• Excellent communication, collaboration, and influence skills suited to remote and distributed teams.
• Prior experience in senior leadership or executive operations roles; exposure to growth-focused or multi-site organizations is a plus.
• Bachelor’s degree in Business, Operations, Finance, or a related discipline; an MBA or similar advanced degree is preferred.
• Comfort working with analytics, KPI frameworks, and performance dashboards.
• Ability to work independently in a remote setting, balance multiple priorities, and adapt quickly to business changes.

Eligibility

Professionals with senior-level operations leadership experience who can work independently in a remote role are suitable to apply. Candidates with a background in business, operations, finance, or related fields are preferred, and experience in fast-growing or multi-site environments is beneficial.

Additional Information

This is a full-time remote position. The employer is looking for a leader who can help shape strategy, improve operational performance, and support sustainable growth while working collaboratively in a distributed environment.