- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Education
- Bachelor’s degree
- Eligibility
- Professionals with substantial operations leadership experience, especially those from digital payments, fintech, or financial services, and who hold at least a bachelor’s degree in a relevant field may apply. An MBA or equivalent postgraduate qualification is preferred.
- Resume
- Required to apply
Job description
Company Overview
PayPal.comm is a digital payments organization that helps people and businesses complete secure, efficient, and easy financial transactions. Its technology supports online commerce, cross-border money transfer, and the wider growth of e-commerce. The workplace is dynamic and team-oriented, with an emphasis on innovation, data-backed decisions, and operational discipline. The company also encourages an inclusive culture where different viewpoints are welcomed and ongoing improvement is part of everyday work.
Role Overview
The Vice-President of Operations is a full-time remote leadership position focused on improving and scaling the company’s core operational areas. The role is accountable for shaping and delivering operational plans that strengthen growth, customer experience, regulatory adherence, and financial results. It involves leading cross-functional teams, improving end-to-end processes, defining performance measures, and sponsoring initiatives that raise efficiency and quality. The position works closely with executive leadership on strategic priorities, supports P&L goals, and oversees major programs that influence global operations. It also ensures operational risk is actively managed and that operations stay aligned with product, technology, and customer service functions.
What You'll Do
- Lead operational strategy across key business functions and ensure execution supports company objectives.
- Manage cross-functional teams and coordinate major initiatives from planning through delivery.
- Review and improve workflows to increase speed, efficiency, and service quality.
- Define and monitor performance metrics to track operational effectiveness.
- Partner with executive leadership on strategic planning and business priorities.
- Support P&L performance through budgeting, forecasting, and results optimization.
- Oversee customer service operations and help refine service models to improve the customer journey.
- Drive risk management, compliance alignment, and continuous improvement efforts.
- Ensure strong coordination between operations, product, technology, and support teams.
Qualifications
- Solid background in operations leadership and project management, including complex cross-functional delivery.
- Hands-on experience with strategic planning and P&L management, including budgeting and forecasting.
- Strong understanding of customer service operations and service design improvements.
- Proven ability to lead distributed teams and build a culture of accountability and collaboration.
- Strong analytical, problem-solving, and decision-making skills supported by data and metrics.
- Excellent communication and stakeholder management skills, including the ability to present complex ideas clearly.
- Experience in digital payments, fintech, or financial services operations is an advantage.
- Bachelor’s degree in Business, Operations Management, Finance, or a related discipline is required; an MBA or similar advanced degree is preferred.
Additional Information
This role is remote and full-time. The position is based in California, United States. No stipend or salary amount was specified.