Vice President of Operations - Class A Luxury High-Rise

About the Role

Our client, a leading owner and operator of premier Class A multifamily trophy properties, is searching for a Vice President of Operations. This executive will champion hospitality-centric service paired with institutional rigor to oversee daily operational functions, standardize scalable processes, and enhance experiences for both residents and staff amidst amenity-rich high-rise towers in Chicago, IL.

Key Responsibilities

• Direct portfolio performance including budget management, workforce coordination, and adherence to luxury service benchmarks.
• Develop and implement scalable Standard Operating Procedures and Key Performance Indicators to ensure consistent excellence of trophy-class properties.
• Lead and cultivate teams focused on delivering white-glove service and fostering a culture of accountability.
• Supervise high-rise technical and concierge systems assuring operational reliability and resident satisfaction.
• Collaborate with executive leadership on capital expenditure planning and operational performance reporting.
• Manage transitions and operational expansions during acquisition phases.
• Identify potential risks proactively and implement mitigation strategies.

Required Skills and Experience

• Over a decade of senior leadership in luxury high-rise or Class A multifamily residential property operations.
• Expert knowledge of high-rise infrastructure, life safety protocols, and hospitality-focused service models.
• Demonstrated success in designing and expanding operational frameworks within growth-driven organizations.
• Proven ability to lead execution both on the ground and in executive board meetings.
• Strong financial capabilities including management P&L experience on high-value asset portfolios.
• Self-driven leadership with the capacity to build organizational systems autonomously.

Compensation and Benefits

• Competitive base salary up to $240,000 annually, complemented by a 25% performance bonus based on achieved management contracts.
• Comprehensive healthcare coverage, paid time off, and retirement savings plans.
• A prominent leadership position with visibility into shaping overall company strategy.

Additional Information

Compensation packages are tailored to experience and include bonuses linked to contract performance. This position is located in Chicago, IL with on-site responsibilities. Interested candidates are encouraged to submit confidential resumes via email. All communications will be handled with strict confidentiality.