Vice President of Growth Operations

Role Overview

The Vice President of Growth Operations is a senior leadership role at the center of the company’s growth and operating engine. This executive is accountable for shaping growth strategy, supporting business expansion, overseeing the customer journey, interpreting growth data, and driving collaboration across functions. The role focuses on building a repeatable, data-led growth operating model that brings together marketing, sales operations, customer success, and product growth to improve acquisition, retention, revenue, and overall efficiency at scale.

Key Responsibilities

• Define the company’s growth operations strategy and develop short-, mid-, and long-range growth plans.
• Create the governance structure and operating framework for the growth function.
• Align growth initiatives with the organization’s broader business direction.
• Continuously identify new expansion opportunities, business models, and market directions.
• Build a growth operating model that connects marketing, sales, customer success, and product operations.
• Improve the full customer growth journey and strengthen cross-functional execution.
• Set up standardized processes, operating rhythms, and management controls for growth.
• Support continuous improvement in growth capability and operational maturity.
• Design systems for acquisition, conversion, retention, and account expansion across the customer lifecycle.
• Increase customer lifetime value while reducing customer acquisition cost.
• Improve satisfaction, loyalty, and renewal performance.
• Establish growth analytics, operating metrics, and management dashboards.
• Study funnels, customer behavior, and business performance to guide decisions.
• Develop growth forecasts and business analysis outputs for leadership.
• Provide data-based recommendations to support executive decision-making.
• Drive revenue growth and strengthen the company’s business operations model.
• Support sales growth, market expansion, and business model refinement.
• Improve operational efficiency, execution discipline, and resource allocation.
• Advance digital marketing, automation, and growth technology capabilities.
• Work closely with marketing to improve lead quality and return on investment.
• Support product growth initiatives and go-to-market execution.
• Continuously improve digital channels and user growth approaches.
• Coordinate work across marketing, sales, product, customer success, operations, and finance.
• Set shared growth objectives and management mechanisms across departments.
• Lead major growth programs and enterprise-level operational initiatives.
• Raise the organization’s overall execution speed and effectiveness.
• Build and develop a high-performing growth operations organization.
• Develop leaders and talent in growth operations, business analysis, and operations management.
• Promote a culture that is innovative, data-driven, and outcome-oriented.
• Strengthen the organization’s overall growth capability and maturity.

Requirements

• A bachelor’s degree or higher in business administration, marketing, economics, data analysis, or a related field is required.
• An MBA or similar management qualification is preferred.
• More than 20 years of experience in growth operations, commercial operations, sales operations, or market operations is required.
• At least 15 years of senior management experience is expected.
• Background in growth operations, revenue operations (RevOps), or enterprise growth system development is needed.
• Experience with growth leadership in technology companies, internet platforms, or SaaS businesses is required.
• Strong ability in growth strategy development.
• Proven capability in building and improving operating systems.
• Excellent business analysis and data-based decision-making skills.
• Strong command of revenue growth and customer lifecycle management.
• Knowledge of digital marketing and growth technology platforms.
• Effective cross-functional collaboration and organizational leadership skills.
• Ability to execute high-level strategy and integrate resources effectively.
• Preferred experience in SaaS, cloud computing, artificial intelligence, or internet platform companies.
• Preferred experience in RevOps, SalesOps, or GTM system building.
• Familiarity with tools such as Salesforce, HubSpot, Marketo, Power BI, and Tableau is preferred.
• Preferred experience in international growth or global business operations.
• Preferred experience in building pre-IPO growth systems or supporting rapid corporate expansion.

Success Metrics

• Revenue growth improvement.
• Customer growth improvement.
• Increase in customer lifetime value (CLV).
• Reduction in customer acquisition cost (CAC).
• Better sales funnel conversion.
• Improved marketing ROI.
• Higher customer renewal and retention rates.
• Improved project delivery rates.
• Greater growth and operating efficiency.
• Higher achievement of company business goals.

Additional Information

The position is based in the United States and is a full-time, onsite role. No stipend or salary amount was specified in the source, and no opening count, start date, or application deadline was provided.