Vice President of Enterprise Technology and Business Operations

Job Overview

As Vice President of Enterprise Technology and Business Operations, you will be a vital member of the Customer Experience and Operations leadership team, overseeing enterprise technology, business applications, teammate productivity, AI advancement, and shared business services. Reporting to the COO, this role is key in shaping strategy, execution, and ongoing enhancement across Service Delivery, IT Management, Asset Management, Business Applications, Internal AI, and Vendor Management. You will collaborate broadly across departments to ensure reliable services, process improvements, and operational efficiency, while managing budgets, teams, and vendor relationships.

Responsibilities

• Manage enterprise service delivery including Service Desk, Incident, Problem, Change, and Asset Management with focus on monitoring KPIs and continuous improvement.
• Drive technology service reliability and monitor service processes and disciplines supporting business needs.
• Lead blended delivery models involving internal, managed service partners, contractors, and vendors, including capacity planning and asset lifecycle management.
• Own the roadmap for enterprise applications across CRM, HRIS, collaboration, and workflow tools, standardizing and transforming business processes.
• Partner with leaders to improve workflows, automate operations, and enhance productivity through internal and external technology solutions.
• Champion enterprise AI adoption, developing governance and responsible AI use while embedding AI solutions into workflows and services.
• Provide executive oversight of operational vendor management ensuring alignment with business goals and service expectations.
• Collaborate cross-functionally for budget planning, operational strategy, resource management, and building high-performing teams.
• Lead initiatives that improve operational efficiency, reduce costs, and enhance the teammate experience.

Key Success Indicators

• High satisfaction and productivity through dependable technology and collaboration tools.
• Consistent achievement of operational KPIs and SLAs across service and application delivery functions.
• Growing AI adoption contributing to workflow automation and decision-making acceleration.
• Operational improvements driven by process simplification and optimized delivery models.
• Robust vendor performance management ensuring value and service quality.
• Effective cost control, asset governance, and scalable operations supporting growth.
• Enhanced teammate onboarding and support with minimal friction.

Preferred Qualifications

• University degree or relevant equivalent with at least 15 years of experience in leading enterprise technology or business operations in high-growth firms.
• Proven track record in executive leadership roles driving digital transformation, automation, and AI strategies.
• Experience managing comprehensive service delivery models blending internal teams and external partners.
• Strong financial management proficiency, including budgeting and resource forecasting.
• Excellent communication, organizational, and leadership skills with success in matrix environments.
• Experience in financial technology or tech-enabled services, especially in enterprise applications or productivity platforms.

About the Company

AvidXchange is a provider of accounts payable automation software serving mid-market businesses and suppliers. Founded in 2000 in Charlotte, NC, with over 1,500 teammates nationwide, the company values people-first culture emphasizing connection, growth mindset, and customer obsession. Certified as a Great Place to Work®, it offers a supportive environment focusing on professional and personal development.

Who You Are

• An entrepreneurial leader unafraid to take risks and pursue big wins.
• A people-oriented professional fostering strong interpersonal relationships.
• A customer-focused individual committed to solving complex problems and unlocking potential.

Benefits and Perks

• 18 days paid time off plus 11 holidays (8 company-wide and 3 floating).
• 16 hours annual paid Volunteer Time Off.
• Competitive health insurance plans including an option with zero premium for individual coverage.
• Full coverage of dental, life insurance, long-term and short-term disability by employer.
• Employee Assistance Program offering counseling, legal, financial, and health advocacy services.
• Access to onsite health clinic available to employees and dependents.
• 401(k) retirement plan with generous employer matching.
• Eight weeks fully paid parental leave.
• Discounts on pet, home, and auto insurance.
• Childcare assistance programs providing affordable options below market rates.