Vice President of Customer Relations

Role Overview

The Vice President of Client Relations is a part-time remote role focused on building, strengthening, and sustaining trusted relationships with major clients. The position centers on improving the client journey, shaping service standards, and ensuring consistently high satisfaction across every interaction.

What You Will Do

• Develop and support strategies that improve the overall client experience and service quality.
• Work closely with sales and operations teams to make sure delivery matches client expectations.
• Spot opportunities to grow revenue and deepen engagement within existing client accounts.
• Track client feedback and follow through on escalated concerns until they are resolved.
• Review service performance data and share actionable recommendations with leadership.
• Help create customer-focused policies, processes, and best practices.
• Coach and guide team members on relationship management and client communication.

Required Background

Applicants should bring strong expertise in managing business relationships and developing long-term strategic partnerships. Experience in improving client satisfaction, designing service-enhancement initiatives, and maintaining loyalty is important. The role also calls for strong sales and customer service capability, especially in handling complex client queries while supporting revenue growth.

Leadership experience in client-facing roles is expected. Prior exposure to transportation, logistics, or service-sector environments is preferred. Candidates must have excellent communication, negotiation, and conflict-resolution skills, along with a collaborative and results-driven approach. Comfort working independently in a remote setting and using digital communication and reporting tools is essential.

Education

A bachelor’s degree in Business, Management, Marketing, or a related discipline is required, unless replaced by equivalent professional experience.