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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Education
- Bachelor’s degree in business, healthcare administration, or a related field
- Eligibility
- Candidates with relevant customer operations leadership experience may apply. Experience in healthcare or another regulated industry is preferred. A bachelor’s degree in business, healthcare administration, or a related field is expected, and advanced degrees or certifications such as PMP or CXM ar…
- Resume
- Required to apply
Job description
Role overview
Lake Hauto Club Inc is hiring a full-time, remote Vice President of Customer Operations to lead all customer-facing service activities and the teams that support them. The position focuses on delivering a strong customer experience, resolving issues quickly, and keeping service quality consistent across channels.
What you'll do
- Own and improve end-to-end customer operations and service delivery.
- Lead teams handling patient and customer interactions to maintain high satisfaction levels.
- Set performance targets, define service metrics, and monitor results.
- Review operational data to spot patterns, identify problem areas, and guide decisions.
- Introduce process changes that improve efficiency and service quality across channels.
- Work with clinical, administrative, and technology teams to align operations with business goals and regulatory standards.
- Coach and develop customer operations leaders and support their growth.
- Manage important projects and operational initiatives from planning through execution.
- Prepare and share performance updates with senior leadership.
Qualifications
- Hands-on background in customer service and customer experience program design.
- Ability to analyze operational information, find trends, and use insights to improve results.
- Strong leadership skills with experience in coaching, performance management, and team building.
- Project management experience for cross-functional process improvement work.
- Customer operations experience in healthcare or another regulated environment is preferred.
- Clear written and verbal communication skills for working across remote and onsite teams.
- Comfort using remote collaboration tools and managing distributed teams.
- Bachelor’s degree in business, healthcare administration, or a related discipline; advanced study or certifications such as PMP or CXM are advantageous.
Additional information
This role is structured as a remote position and requires regular collaboration with multiple internal stakeholders. No stipend or salary details were provided in the source.