- Experience
- 7+ yrs
- Salary
- USD 115,000 – USD 140,000 / year
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Overview
Mainland is seeking a dynamic Vice President of Accounts to oversee a portfolio of franchise and consumer brands, guide account managers, safeguard client strategies, and promote measurable business growth. This role demands proactive leadership at the nexus of strategy, client relations, team accountability, and tangible results.
Role Expectations
The VP will be entrusted with maintaining client portfolio health, understanding client goals, managing deliverables, and executing strategic plans effectively. This individual will coach account managers to enhance leadership and communication skills, oversee strategic alignment across content, PR, and digital teams, and address client issues promptly to protect and grow client relationships.
Key Responsibilities
- Lead client account portfolio ensuring retention, satisfaction, strategic guidance, and performance metrics.
- Mentor account managers to become effective leaders and communicators.
- Manage client strategy, quarterly plans, reporting, scope, and proactive communications.
- Coordinate with internal teams (content, PR, digital) to align execution with business objectives.
- Detect potential client risks early and formulate corrective plans.
- Identify and pursue opportunities for account expansion grounded in clear business rationale.
Candidate Profile
The ideal candidate has over seven years of agency or marketing leadership experience with proven skills in client relationship management and team leadership. They should confidently engage in senior client dialogues, provide clear feedback, solve complex problems, and develop execution-enhancing systems. Personal attributes valued include organization, directness, thoughtfulness, accountability, and the ability to quickly assess client situations and drive action.
Essential leadership qualities include maintaining high standards, comfort with difficult conversations, valuing details, and genuine dedication to quality work.
Who Fits Well
- Experienced client leader skilled at building trust.
- Strategic thinker linking marketing efforts to business results.
- Coach who enhances account managers' capabilities.
- Efficient operator providing clarity, rhythm, and accountability.
- Proactive problem-solver.
- Direct and honest communicator without causing unnecessary conflict.
- Collaborative team player driving cross-departmental alignment.
- Motivated to contribute to agency growth beyond just a title.
Who Is Not a Fit
- Individuals needing constant guidance.
- Those avoiding tough conversations.
- Task-focused rather than outcome-oriented managers.
- People struggling with accountability or follow-through.
- Those who equate client service with unconditional agreement.
- Those disinterested in coaching others.
- Individuals uncomfortable in fast-paced, entrepreneurial settings.
Location and Compensation
Mainland operates from Chicago with a preference for candidates working onsite or maintaining meaningful presence at the Chicago office. The salary band ranges from $115,000 to $140,000 annually, supplemented by performance bonuses based on portfolio health, retention, team progress, and growth.
About Mainland
Mainland specializes in growth-driven marketing, PR, and content creation, serving franchise and consumer brands by clarifying brand stories, generating content, earning media attention, and developing marketing systems that drive concrete business outcomes.