Vice President, Client Success - West

About the company

EnableComp specializes in specialty revenue cycle management for healthcare organizations. With more than 24 years of experience, the company uses its E360 RCM intelligent automation platform to strengthen financial performance for hospitals, health systems, and ambulatory surgery centers across the country. Its approach combines proprietary algorithms, insights from over 10 million processed claims, and expert human oversight to support claims tied to Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, Out-of-State Medicaid, and denials across payer types.

The company focuses on improving reimbursement outcomes by helping reduce patient payment burden, accelerating cash flow, improving yield accuracy, managing accounts receivable more effectively, lowering denials, and delivering data-driven performance visibility. EnableComp has earned the Top Workplaces award in multiple years, was named Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024, and has appeared in the top 1% of the Inc. 5000 fastest-growing private companies in the U.S. for eleven consecutive years.

Role overview

The Vice President, Client Success will build and maintain strong, long-term relationships across the client portfolio while partnering closely with internal operations and sales leaders. This role works directly with clients at the executive level, represents the client’s perspective internally, and ensures expectations are clearly communicated across teams. The position is focused on delivering outstanding service, protecting client satisfaction, and supporting revenue growth through ongoing engagement and value delivery.

What you will do

• Own client relationship management, cross-functional coordination, client business reviews, and new-solution selling across existing accounts.
• Support the full client journey, including sales support, implementation, go-live activities, business reviews, and cross-sell identification.
• Lead client success efforts for assigned accounts within the region.
• Coach and guide 4-5 Client Success Directors, helping them stay on track with goals and priorities.
• Partner with the Senior Vice President, Client Success to ensure work is completed professionally, accurately, and on schedule.
• Serve as a visible and polished representative of the team for clients, maintaining a responsive and service-focused approach.
• Track KPIs such as NPS and retention metrics that are reported to executive leadership and the Board of Directors.
• Use a consultative style to match the right services to each client’s needs at the right time.
• Monitor client goals and performance, holding regular reviews that emphasize value, outcomes, and ROI across product lines.
• Ensure monthly and quarterly client reports are prepared and delivered on time with accurate metrics and benchmarks.
• Work with internal teams to create client-specific action plans, resolve open items, and maximize current and future revenue.
• Organize and attend recurring client meetings and conference calls, ensuring the right internal stakeholders participate.
• Prepare agendas, presentation materials, meeting summaries, and follow-up deliverables.
• Support implementation teams during process updates and manage post-implementation client deliverables.
• Maintain control of client obligations while sustaining high satisfaction across stakeholder groups.
• Identify cross-sell opportunities and escalate them to the appropriate sales executive when needed.
• Participate in internal account review meetings, including forecast and at-risk reviews.
• Exercise sound judgment and discretion in managing responsibilities.
• Handle additional duties as assigned.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a closely related discipline.
• 7-10 years of proven account management experience in healthcare technology, especially in hospital revenue cycle management.
• Equivalent education and experience may be accepted in place of the stated degree and experience requirements.
• Background in claims billing and IT/EDI systems is preferred.
• Experience using CRM tools such as Salesforce is required.
• Strong computer skills, including proficiency with Word, Excel, and Outlook.
• Consistent and timely attendance is expected.
• Candidate must be able to perform the essential duties of the role, with reasonable accommodation available for qualified individuals with disabilities.

Special considerations

• Alignment with the company’s core values, vision, and mission is essential.
• Strong executive presentation skills are needed to explain analytics, results, and ROI to stakeholders.
• A genuine commitment to client service and client satisfaction is important.
• The ability to work independently while also partnering effectively across departments is required.
• Excellent written and verbal communication skills are necessary for both internal and external audiences.
• Experience handling stressful situations, difficult conversations, obstacles, and action planning is expected.
• A collaborative, consultative, team-oriented mindset with a positive attitude is important.
• Strong analytical thinking and problem-solving ability are required.
• Must be comfortable managing competing priorities in a fast-changing environment.
• Travel of up to 30% is required.

Additional information

EnableComp is an equal opportunity employer and considers applicants without regard to race, color, religion, national origin, sexual orientation, ancestry, marital status, disability, or veteran status. The company states its commitment to maintaining a workplace free from discrimination and harassment.

EnableComp emphasizes employee growth, development, and a culture built around its core values. It highlights its focus on supporting employees with tools, resources, and leadership to help them grow their careers. The company also shares employee feedback describing a collaborative, flexible, family-oriented environment that values professional development, shared goals, and work-life balance.

The company notes that it may use artificial intelligence tools during parts of the hiring process, such as resume review, application analysis, response assessment, and verification signal checks. These tools support recruitment efforts but do not replace human judgment, and final hiring decisions are made by people. Applicants requesting more details about data processing may contact the company directly.

Compensation

Salary details were not provided for this role.