Vice President APAC - Customer Service & Support

Role Overview

This leadership role heads the APAC Customer Service Organization across Singapore, Australia, New Zealand, Japan, Thailand, Malaysia, Korea, and India for a strategically important and fast-expanding business. The team supports a large and complex field service operation serving both transactional and strategic customers.

The position is responsible for fostering a high-performance culture that supports Agilent’s strategic goals while strengthening loyalty among customers, shareholders, and employees. It also involves developing the organization’s capabilities so it can respond effectively to future business challenges.

Leadership Scope

You will oversee all major aspects of the field service business, including people, systems, and processes, and ensure strategy is carried out with precision and discipline. The role calls for deep experience in service business leadership and strong knowledge of Agilent’s Instruments, Software, and Services portfolio, along with a solid understanding of customers and markets across APAC.

The successful candidate will bring strong strategic and operational leadership, plus the ability to communicate clearly and work collaboratively with executive stakeholders across functions.

You will also guide both the direct and extended APAC CSO leadership teams, helping shape execution plans, improve how resources are used, and align processes across the region.

Key Partnerships

In close partnership with global CSO executives and commercial stakeholders, you will help define and execute the APAC strategic field deployment plan. The aim is to align priorities, maintain consistent execution, support operational excellence, and deliver customer-focused outcomes across diverse markets.

Qualifications

The role requires a bachelor’s or master’s degree, or an equivalent qualification, along with at least 10 years of experience in customer service operations management or a similar regional leadership position.

Applicants should have proven P&L leadership experience covering revenue growth, profitability, forecasting, and resource allocation, as well as a growth mindset that supports innovation and sustainable business expansion.

Additional expectations include strong commercial judgment, the ability to lead large multi-country teams, excellent cross-functional collaboration skills, and a leadership style grounded in coaching, people development, and performance management.

You should be able to define and execute strategic direction, lead transformation and digital enablement efforts, and turn financial and operational insights into measurable business outcomes. The role also requires the ability to influence senior stakeholders across commercial, business unit, and corporate functions, with fluent written and spoken English.

Additional Information

This is a full-time position with a weekly schedule and the flexibility to work remotely.

Travel is required for approximately 25% of the time. The role follows a day shift and is offered with no fixed end date.

Compensation is determined by role, level, and location, and may also reflect job-related skills, experience, and relevant education or training. A recruiter can provide more detail about the pay range for the preferred location during the hiring process. Country-specific pay and benefit information is available through the company’s careers locations page.

The employer is an equal opportunity organization and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected categories under applicable law.

Job function: Services & Support.

Travel

Travel is required for 25% of the time.

Shift

Day shift.

Duration

No end date.