Vendor Operations Specialist

About Porter

Porter is building a large-scale logistics ecosystem focused on improving productivity and enabling businesses of every size to run more efficiently. The company is working toward transforming last-mile transportation and creating a stronger logistics network that supports growth across multiple service areas.

Why Work With Porter

• Porter is a fast-expanding leader in last-mile logistics with a presence across many cities in India and international markets, supported by a large network of more than 750,000 driver partners and 15 million customers.
• The business is powered by a technology-first platform backed by over $150 million in investments from well-known investors such as Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners.
• The company operates in a highly ambitious market opportunity valued at more than $50 billion, with plans to influence not only delivery but also warehousing and LTL transportation.
• Porter promotes a collaborative environment where people are encouraged to tackle challenges, innovate, and do meaningful work at scale.

Role Summary

The Business Associate for Packets & Movers Operations will manage the full journey between customers and vendors, making sure shifting assignments are completed smoothly and on time. The position requires strong communication, negotiation, coordination, and follow-through, along with the ability to contribute ideas for business growth and market expansion.

Responsibilities

• Capture complete shifting requirements from customers, including inventory, location, timelines, and any special handling needs.
• Create accurate and competitive quotations using internal pricing rules.
• Serve as the main point of contact for customers throughout the moving process.
• Set clear expectations around cost, timelines, and the scope of service.
• Find the right vendors for each request and coordinate with them end to end.
• Negotiate rates, availability, and service conditions to keep the work commercially viable.
• Finalize execution details with vendors, including date, time, manpower, and vehicle needs.
• Monitor compliance with agreed service levels and proactively address vendor-side issues.
• Track active jobs closely and step in quickly if delays or operational problems arise.
• Coordinate live between customers and vendors to resolve issues during execution.
• Maintain a strong zero-failure approach across all assigned movement jobs.
• Support commercial closure by balancing customer expectations with vendor cost structures.
• Protect margins while also keeping conversion rates healthy.
• Gather post-job feedback from both customers and vendors.
• Spot service gaps and share actionable improvements to enhance the overall experience.
• Close all operational and customer experience loops after job completion.
• Identify new market opportunities such as new clusters, demand pockets, and underserved areas.
• Build strategies to improve supply reach and fulfillment capacity.
• Work with internal teams to align supply growth with demand patterns.
• Drive initiatives that strengthen vendor density and service availability.

Requirements

• 2 to 3 years of experience in Sales, Account Management, or Operations within Packers & Movers or the Delivery/Logistics space.
• Prior exposure to roles involving customer interaction and vendor coordination.
• Good understanding of Dubai’s market conditions and customer behavior.
• Comfort with negotiations and high-pressure operational situations.
• Strong ownership mindset, execution focus, and ability to solve problems in real time.
• MBA is strongly preferred, though it is not compulsory.
• Analytical ability to turn data into practical supply-side strategies.

Additional Information

This role is based in Dubai, United Arab Emirates and is a full-time onsite position.

The hiring focus is on candidates who can manage both customer and vendor relationships, keep operations on track, and contribute to supply growth and business expansion.