Upper River Valley Telecommunications/Admitting/Registration/Scheduling Clerk (1065) PCN 1153715

Role overview

This position supports front-line communication and patient flow by managing the switchboard and public address system, while also handling registration and scheduling tasks for patients.

Primary duties

• Answer incoming calls and relay messages as needed.
• Provide support at the information kiosk.
• Register patients and/or arrange appointments and schedules.
• Enter information into clinical information systems.
• Create and keep patient files up to date.
• Monitor and update bed-tracking systems.
• Carry out general clerical and administrative work.

Qualifications

• A high school education combined with at least six months of administrative support training, or five years of recent experience within the past eight years in a 1065 role, is accepted as equivalent.
• Completion of medical terminology and keyboarding coursework is required.
• The candidate must be able to report to work consistently and reliably.
• The applicant should be capable of performing all duties associated with the role.
• A solid work history is expected.

Testing and verified proficiency

• Data entry speed of 4000 KSPH.
• Medical terminology spelling score of 75%.
• Medical terminology vocabulary score of 75%.

Competencies valued by the employer

• Strong attention to detail.
• Clear communication skills.
• Ability to gather and organize information.
• Good interpersonal skills.
• Patient and client-centered approach.
• Focus on achieving results.

Employment terms and hiring notes

Employees are expected to understand and follow the organization’s Terms of Employment. The recruitment process may include language proficiency testing, clerical testing, and/or behavioral assessment. If testing is required, candidates will be contacted by email, and results may be shared electronically with the candidate, Human Resources, and the hiring manager; language results will also be kept in the personnel file for hiring purposes.

The organization accepts online applications only. All applicants are welcome, and an equivalent mix of education, training, and experience may be considered. Only candidates chosen for further steps will be contacted.

Diversity and inclusion

The employer is committed to building an inclusive workplace and serving a diverse patient population, regardless of race, ethnicity, national origin, social background, religion, gender identity or expression, age, disability, or sexual orientation. This commitment supports safe and high-quality patient care.