Trust and Safety Specialist (Enforcement Specialist)

Role overview

This is a 12-month contract opportunity for an Enforcement Specialist based in Singapore. The role focuses on applying client policies accurately, handling complex content decisions, and supporting improvements to enforcement operations.

Key responsibilities

• Review and apply the client’s terms of service with consistency and precision.
• Act as a subject-matter contributor for policy enforcement across the assigned market or region, including Community Standards, advertiser policies, commerce rules, and product-specific guidance.
• Use fluency in the local language and strong cultural, geopolitical, and community awareness to evaluate content that needs regional context.
• Collect, study, and apply data and escalation patterns to suggest improvements in escalation handling, policy interpretation, and product/process design.
• Maintain strong decision quality and meet or exceed the required accuracy benchmarks.
• Handle urgent escalations and ambiguous cases with composure, working with cross-functional specialists when needed to reach timely resolutions.
• Stay current on workflow updates, operating procedures, policy changes, and enforcement standards.
• Use internal tools, systems, and data to identify trends, generate insights, and help shape operational goals.
• Assess sensitive material such as graphic imagery, videos, written content, offensive language, and other harmful or objectionable content.
• Evaluate how different forms of online speech and behavior may affect society, and test operational assumptions and hypotheses about online activity.

Minimum qualifications

• 2 to 4 years of experience in online operations, analysis, project coordination, consulting, escalations, or a related environment.
• Strong analytical thinking and problem-solving ability.
• Well organized, proactive, and able to manage priorities effectively.
• Hands-on experience reviewing graphic or objectionable content.
• Experience moving high-priority cases through resolution workflows.
• Background coordinating projects with multiple global cross-functional stakeholders.
• Comfort communicating clearly with different audiences.

Preferred qualifications

• 2 to 4 years of experience in Trust & Safety, content moderation, online operations, or a similar technology-company role.
• Proven accuracy in high-volume review or enforcement work.
• Ability to make sound decisions under pressure, tight timelines, and competing demands.
• Familiarity with moderation tools and queue-based workflow systems.
• Awareness of how the social media ecosystem is evolving.

Additional information

This role involves working with sensitive and potentially disturbing content. It also requires comfort with high-pressure decision-making, policy interpretation, and collaboration across teams. Registration details noted in the source: CEI No. R1980210 and Licence No. 07C3147.