Travel Expert - Napier

Role overview

Join a travel-focused team in Napier and help customers turn holiday ideas into well-planned trips. This opportunity suits someone who enjoys researching destinations, building travel plans, and working with people in a lively, supportive environment. You do not need to be an expert travel consultant from day one; what matters most is enthusiasm for travel, a willingness to learn, and the drive to deliver great service.

The workplace is described as friendly, inclusive, and energetic, with a culture that values resilience, determination, and a positive attitude. The role is part of a fast-moving industry where no two days are the same, and strong teamwork is essential when the work becomes demanding.

What the role involves

• Design tailored travel experiences that leave customers with memorable journeys.
• Recommend the right mix of travel products such as flights, accommodation, cruises, tours, insurance, and related options.
• Create a welcoming customer experience through careful listening, respect, and a professional approach.
• Act as a trusted adviser who takes the work seriously and helps customers feel confident in their choices.

What we’re looking for

The ideal candidate is someone friends and family already turn to for travel suggestions. You should be able to think creatively, look for better ways to solve customer needs, and stay focused on sales goals and KPIs. Strong organisation and time management are important, along with the ability to juggle customer interaction and behind-the-scenes tasks at the same time.

• Confident in building itineraries, preparing invoices, and using booking systems.
• Comfortable balancing customer service with administrative and sales tasks.
• Motivated by performance incentives and results.

Benefits and rewards

• Regular recognition and celebration events, including the annual Global Gathering.
• Clear career development support through internal Brightness of Future pathways.
• Access to an in-house health and wellbeing team with free consultations, webinars, courses, and global challenges.
• One paid hour each working week dedicated to activity or personal wellbeing, known as the hour of empowerment.
• Free financial planning guidance through the in-house Moneywise team.
• Industry travel discounts and sponsored familiarisation trips to discover new destinations and products.
• Base wage plus uncapped incentives, with commission paid from day one and no upper limit.
• A workplace that encourages individuality and welcomes people as they are.

About the employer

The company is an award-winning global travel retailer with more than 40 years in the travel industry. It describes itself as a community of travel lovers, with an inclusive culture and accessible leadership. The organisation values diverse backgrounds, cultures, and viewpoints, and balances a serious approach to business with a relaxed attitude toward itself.

Work environment

This sector changes constantly, with new rules, crises, resorts, and destinations appearing all the time. The job can be high pressure, but it is also rewarding for people who enjoy variety, problem-solving, and serving customers who are excited about their next trip.

Additional information

This position is based in Napier, Hawke's Bay, New Zealand. It is a full-time, onsite role. The listing does not state a fixed salary amount, vacancy count, start date, or application deadline.

Te reo Māori phrases included in the original listing have been retained in meaning through the rewritten content, including references to opening up the world, about the role, about you, and the benefits section.