Transformation Lead HR

Overview

We are seeking a Transformation Lead HR to spearhead large-scale transformation projects within the Human Resources Outsourcing (HRO) domain. The ideal candidate will have extensive experience in managing transformation initiatives, operational service delivery, and digital innovation, focused on enhancing business efficiency and client satisfaction.

Key Responsibilities

• Leverage 10-12 years of outsourcing industry experience, with 4-5 years leading significant transformation initiatives.
• Deeply understand and manage operational service delivery and domain-specific expertise in HR.
• Act as a trusted advisor and thought leader for clients by bringing business insights and HR domain expertise.
• Collaborate with the Transformation lead to conceptualize and execute end-to-end HRO transformation projects, including development and deployment of digital assets and analytics solutions.
• Create and propose transformation roadmaps tailored for existing clients and processes.
• Drive digital initiatives that integrate advanced technologies across multiple domains to enhance customer experience and business outcomes.
• Establish key performance indicators to monitor progress towards transformation goals.
• Identify risks and develop mitigation strategies to ensure project success.
• Recommend project enhancements to maximize value delivery.
• Lead governance frameworks for HRO transformation projects ensuring consistent delivery and value realization.
• Develop robust transformation frameworks and define effective ways of working.
• Manage client relationships by understanding stakeholder requirements and aligning outsourcing capabilities accordingly.

Additional Requirements

• Exhibit proactive and positive conflict resolution capabilities.
• Strong analytical and problem-solving skills.
• Excellent communication skills across all organizational levels.
• Demonstrate intellectual curiosity with a drive for continuous improvement.
• Expertise in operating model design, value chain mapping, business process reengineering, and enhancing end-customer experiences.
• Knowledge of intelligent automation, robotics, data analytics, platform business models, straight through operations processes, artificial intelligence (AI), and machine learning (ML) to support digital transformations improving operational efficiency.

Preferred Qualifications

• MBA with HR specialization or relevant HR qualifications.
• Understanding of technology and multiple HR-related ERP systems.
• Certifications such as PMP, RPA, AI, ML, Lean Six Sigma, and Agile methodology.

Location

This role requires presence in Mumbai or Bengaluru.