Trainer

About the Company

Member Access Processing (MAP) is a respected provider of payment processing solutions for financial institutions and businesses. The company focuses on secure, efficient, and customized services that help customers complete transactions smoothly. MAP emphasizes innovation, dependable service, and client satisfaction, while fostering a collaborative workplace where people can develop professionally and contribute meaningfully.

Role Summary

MAP is looking for a highly execution-oriented Trainer to support its activation-led training approach and improve readiness for both clients and internal teams. This position is centered on practical learning that prepares people to carry out essential workflows confidently in live environments, rather than only understanding the theory behind them. Training will be hands-on and scenario-driven.

The Trainer will support onboarding, post-launch reinforcement, ongoing education, and training tied to specific issues. This includes turning complex systems, card-processing processes, Visa DPS functionality, and operational procedures into clear, usable learning experiences. The role works closely with Client Services, Implementations, Fraud Services, and Product teams so training stays aligned with operational needs, client feedback, support patterns, and measurable business outcomes.

Key Responsibilities

• Conduct live training sessions for clients and internal staff covering onboarding, reinforcement, continuing education, and targeted issue resolution.
• Use practical scenarios, guided exercises, and workflow-based practice to help learners perform tasks independently.
• Coach participants during sessions in real time to confirm understanding and improve training impact.
• Support onboarding for new MAP employees when needed, with emphasis on products, systems, client support processes, and operational execution.
• Deliver content in a clear, engaging way that links systems, client situations, operational effects, and expected results.
• Lead onboarding sessions for new credit union clients across card processing, fraud tools, reporting, disputes, and day-to-day operational workflows.
• Adapt training to the client’s setup, operating model, current knowledge level, and go-live requirements.
• Create agendas, practice exercises, validation checkpoints, and scenarios based on real client situations.
• Prepare clients to independently handle important workflows such as disputes, VROL, fraud monitoring, reporting, card servicing, and other supported Visa DPS functions.
• Help ensure go-live readiness, early stabilization, and long-term adoption by reinforcing core processes and best practices.
• Assess learner readiness and determine where extra coaching, documentation, reinforcement, or follow-up training is needed.
• Review client feedback, support ticket patterns, escalation trends, and post-launch performance indicators to find training gaps and improvement opportunities.
• Improve client confidence and self-sufficiency by delivering training that is accurate, practical, relevant, and tied to real operating requirements.
• Help evolve MAP’s onboarding approach by applying lessons learned, best practices, and client input to future programs.
• Work with Client Services, Implementations, Fraud Services, Product, and Training teams to keep training aligned with current requirements and client needs.
• Identify, document, and escalate operational issues, recurring questions, or workflow problems discovered during training.
• Participate in lessons-learned and continuous-improvement discussions to strengthen future delivery.
• Track training requests, follow-ups, and reinforcement needs so they align with operational workflows, support activity, and readiness expectations.
• Contribute to Training and Operations EOS discussions through analytical thinking, collaboration, and improvement initiatives.
• Help maintain and refresh training materials, job aids, exercises, and session content to reflect current workflows, system functionality, and best practices.
• Share feedback on curriculum effectiveness and note content gaps based on learner performance, operational changes, and support trends.
• Support scalable learning assets such as LMS modules, recorded sessions, quick-reference guides, and workflow-based job aids.
• Ensure training materials support consistent delivery across client-facing and internal programs.

Qualifications

• At least 2 to 4+ years of experience in training, client enablement, implementation support, or client-facing operational support roles.
• Background delivering live training in operational or production settings, not limited to classroom-style instruction.
• Experience in credit unions, financial services, payments, or card-processing operations is required.
• Strong ability in facilitation, storytelling, coaching, and communication.
• Capability to break down complex systems, procedures, and workflows into clear and practical learning experiences.
• Comfort managing multiple training assignments, changing priorities, and follow-up tasks at the same time.

Compensation

The annual salary for this remote role is USD 77,000 to USD 83,000.

Success Measures

• Training should lead to clear learner readiness and independent execution of key workflows.
• Training satisfaction should remain strong, with positive feedback from both clients and internal learners.
• Client readiness should be achieved on time at onboarding completion, go-live, and after stabilization.
• The role should help cut down repeat questions, avoidable errors, and post-training support dependence on covered topics.
• Deep knowledge of MAP products, card-processing environments, credit union operations, and supported Visa DPS workflows should be maintained.
• Cross-functional partnership should improve training quality, relevance, consistency, and client outcomes.

Additional Information

This position is based in the United States and can be performed remotely.

No internship duration is provided, and this role is not an internship. The number of openings was not specified.

No separate benefits, perks, application deadline, or start date were provided in the source details.