Trade Team Member – Timber & Trade Counter | Mitre 10 MEGA New Lynn

Company Overview

Since 1974, Mitre 10 has been a respected and trusted New Zealand home improvement brand, proudly Kiwi-owned and community-oriented. Mitre 10 MEGA New Lynn, part of Riviera Hardware Holdings Ltd—the largest group in the Mitre 10 family—is situated in the heart of West Auckland. Serving a diverse clientele of trade professionals, contractors, renovators, and DIY enthusiasts, our team is dedicated to delivering expert advice and excellent service in a supportive, career-building environment.

Role Summary

This full-time, permanent role in our Timber & Building trade department encompasses duties at both the Trade Counter and the Timber Yard. Working 40 hours per week, including every Sunday with finishing shifts at 7pm, you will engage in a hands-on, fast-paced customer service role. Your responsibilities will include supporting customers from initial enquiry through to completing their orders with accuracy and efficiency, whether at the counter or in the yard.

Key Responsibilities

• Assist trade and retail customers with inquiries and purchases of timber and building materials.
• Accurately process transactions and orders at the trade counter.
• Provide customers with practical advice and product recommendations.
• Pick, pack, and prepare trade orders in the timber yard.
• Coordinate pick-ups and deliveries alongside the yard team.
• Operate within the drive-through trade area efficiently.
• Restock inventory and maintain merchandising standards consistently.
• Keep both counter and yard areas clean, organized, and professional.

Candidate Requirements

• Previous experience in timber, building supplies, hardware retail, or trade environments is essential.
• Strong knowledge of timber and building products acquired through trade, construction, DIY, or hardware work.
• A full New Zealand driver's license is required; support to obtain an F endorsement is available through the role.
• Numerical aptitude with confidence in measurements, quantities, and product calculations.
• Comfortable working in both trade counter and timber yard settings.
• Clear, practical communication skills and reliability with a strong work ethic.
• Availability to work a permanent 40-hour weekly roster, including Sundays.

Benefits and Development

• Access to generous employee purchase schemes at selected Mitre 10 and Columbus Coffee locations.
• Discounts on food and beverages at the in-store Columbus Coffee Café.
• Perks app offering ongoing savings on shopping, travel, and dining.
• Opportunities for skill development across multiple departments.
• Internal transfer possibilities within the store and the wider Riviera group.
• Continuous training through an eLearning platform.
• Exposure to various trade, retail, and specialist product areas.
• Monthly recognition programs linked to company values with rewards.
• Long service acknowledgments and annual awards celebrating top performers.

Additional Information

This role is physically demanding, involving frequent manual handling of timber and building materials in an outdoor warehouse-like retail environment, requiring safety awareness and endurance. Teamwork and support are central to the role, with varied daily tasks ensuring no two days are identical.