- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Work from home
- Resume
- Required to apply
Job description
About TalentPop App
TalentPop App focuses on enhancing e-commerce support, emphasizing seamless and enjoyable shopping experiences for customers. They seek meticulous, resourceful, and proactive professionals to oversee TikTok Shop operations while providing outstanding customer service remotely.
Key Responsibilities
- Handle customer communications through TikTok Shop, chat, email, and phone, ensuring timely and accurate responses.
- Address product inquiries, manage order processing, track shipments, facilitate returns, and resolve issues effectively.
- Update and monitor product listings, inventory levels, and order statuses within the TikTok Shop system.
- Work closely with various internal departments to ensure efficient operations and superior customer satisfaction.
- Keep abreast of TikTok Shop policies, trends, and tools to boost store performance.
Requirements
- Excellent proficiency in English, both spoken and written.
- A minimum of one year experience in e-commerce or customer service; prior TikTok Shop experience is advantageous.
- Knowledge of order management systems (IMS) and familiarity with online store platforms.
- Strong attention to detail, organizational capabilities, and a proactive approach to solving problems.
- Comfortable thriving in a fast-paced, team-oriented environment.
Work From Home Essentials
- Personal computer or laptop, preferably with an Intel i5 processor or equivalent.
- Reliable internet connection with at least 25 Mbps upload and download speeds.
Benefits and Perks
- Competitive salary with annual pay raises based on performance.
- Paid time off for personal well-being.
- Comprehensive health and dental insurance, or alternatively, a monthly health stipend.
- Holiday bonuses to reward dedication and effort.
- Fully remote position, eliminating the need for commuting.
- Prospects for career growth and advancement as the company expands.
Additional Information
If you are passionate about customer care and ensuring seamless TikTok Shop operations in a remote setting, TalentPop App encourages you to apply and join their expanding team.