Ticketing Team Member - Remote Luxury Travel with Sabre Expertise

About Ascend

Ascend is a rapidly expanding global team focused on making first-class and international business travel affordable, achieving fares typically 30-80% less than usual booking platforms. Supported by proprietary booking techniques and 24/7 personalized service via WhatsApp, Ascend serves founders, investors, and senior executives, ensuring smooth and timely flight arrangements. The company has grown from a dozen to over sixty employees in just a year, backed by notable investors and currently generating an annual recurring revenue exceeding $22 million.

Role Overview

We seek a dedicated Ticketing Team Member proficient in Sabre to handle precise and timely issue of flight tickets remotely. Sabre, the core platform of this position, is a command-line global distribution system used widely in airlines and travel agencies for managing bookings, fares, and ticketing. Candidates must already possess strong independent working knowledge of Sabre as no foundational training will be provided.

Key Responsibilities

• Create and manage Passenger Name Records (PNRs) with accurate passenger details and special service requests.
• Price itineraries using Sabre's fare tools and price quotes to validate fares before ticket issuance.
• Issue electronic tickets across multiple booking accounts and handle exchanges, voids, and refunds in line with airline fare rules.
• Manage Sabre task queues ensuring timely acknowledgement and completion within defined intervals.
• Monitor and alert on booking holds nearing expiration to maintain seamless ticket issuance.
• Perform rigorous quality control over booking details before and after ticket issuance to ensure accuracy.
• Collaborate closely with Client Service and Trip Fulfillment teams and escalate discrepancies or system issues to leadership promptly.

Candidate Requirements

• At least 3 years of hands-on experience with Sabre ticketing, comfortable navigating its command-line environment without guidance.
• Deep understanding of fare conditions and ability to correctly apply these while processing tickets and changes.
• Exceptional precision in passenger data management to avoid ticket invalidation.
• Ability to maintain both fast and accurate output under pressure during busy booking periods.
• Proactive communication skills to flag issues or anomalies early for resolution.

Preferred Qualifications

• Experience handling award or points-based ticketing using airline miles or loyalty programs.
• Background in luxury hospitality or elite travel services.
• Familiarity with task management or booking systems.
• Strong interest in frequent flyer and loyalty programs.

Compensation and Career Path

The role offers a monthly salary between 600 and 800 US dollars, with ongoing performance-based review and progression opportunities. Ascend promotes internally, with advancement paths from Ticketing Member to Team Lead and Concierge Manager, rewarding expertise and results over tenure.

Work Environment and Culture

• Work within a supportive global remote team, with scheduled shifts known well in advance and structured handovers.
• Direct access to a Ticketing Team Lead for guidance and quality reviews.
• Opportunities for continuous learning through weekly reviews and one-on-one feedback sessions.
• An inclusive workplace valuing honesty, urgency, ownership, and uncompromising quality.

Performance Expectations

Within the first three months, incumbents are expected to issue all tickets within allotted timelines maintaining a 95% accuracy rate and minimal error levels. Growth within six to twelve months involves managing complex bookings confidently and contributing to ongoing process improvements.

Equal Opportunity Statement

Ascend is proud to be an equal opportunity employer, welcoming applications regardless of race, gender, sexual orientation, religion, or other protected statuses.