- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job summary
This role involves reading and assessing tender notices with a strong focus on accuracy so that customers receive the opportunities most relevant to their businesses.
Key responsibilities
- Review tender notices carefully and ensure they are processed and sent out within the agreed daily timeframe.
- Handle customer questions quickly and effectively when support is needed.
- Step in to support the publishing team by finding tenders and transferring them into internal systems.
- Train new starters and other relevant stakeholders on the review workflow and systems, following the standards set by the Tender Review Specialist and the Publishing and Review Manager.
- Spot better ways of working and put forward ideas for process, IT, or service enhancements, especially those that benefit Tenders Direct.
Skills and experience
- Strong ability to stay focused for extended periods while maintaining a very high level of precision.
- Background in a customer support environment.
- Well-developed telephone communication skills.
- Good computer literacy and familiarity with web-based tools and systems.
- Ability to recognise workflow improvements and contribute suggestions for service or technology upgrades.