Telesales Marketing Executive - Walk-in Opportunity

About Shiv Enterprise

Shiv Enterprise, based in Surat, specializes in textile manufacturing, focusing on digital printed fabrics, sarees, ready-to-wear garments, and innovative textile solutions. The company is developing a robust omnichannel presence across various marketplaces and its own direct-to-consumer platforms. This role demands comprehensive involvement in the e-commerce segment with full ownership of the online business operations.

Key Responsibilities

• Manage inbound and outbound telesales communications efficiently.
• Engage and follow up with leads generated from Instagram, YouTube, WhatsApp, and Facebook.
• Maintain accurate and complete lead records in the Customer Relationship Management (CRM) system.
• Convert prospect inquiries into confirmed sales orders.
• Keep detailed logs of all customer conversations to ensure transparency and follow-ups.
• Identify customer needs and provide appropriate product recommendations.
• Provide clear explanations of fabric varieties, pricing, current offers, and sample processes.
• Respond promptly and professionally to WhatsApp inquiries.
• Deliver daily updates and reports within sales groups.
• Send order confirmations and coordinate payment collection through official channels.
• Forward confirmed leads to sales executives for further processing.
• Coordinate with teams for sample dispatch, transport logistics, and delivery updates, keeping customers informed throughout the order lifecycle.
• Ensure all inquiries are addressed within 2 hours to maximize customer satisfaction and conversion.
• Build and maintain long-term customer relationships encouraging repeat orders through meticulous follow-up and after-sales support.
• Handle customer objections and complaints with professionalism; escalate unresolved issues when necessary.

Additional Duties

• Enter comprehensive details of every lead daily, including customer name, fabric requirements, rates shared, and follow-up dates.
• Use pre-approved templates for sharing rates, offers, and sampling terms.
• Maintain a follow-up calendar to track progress until order closure.
• Coordinate closely with internal design, dispatch, stock, and accounts teams to facilitate seamless order fulfillment.
• Broadcast promotional messages periodically to targeted customer segments as instructed by marketing.
• Submit daily reports by 8 PM covering inquiry handling, conversions, pending tasks, and challenges encountered.
• Educate customers about sampling procedures, delivery timelines, design selections, and fabric applications to enhance trust and confidence.
• Ensure meticulous documentation through every phase of customer interaction from inquiry to delivery.