Telesales Executive

Overview

Houselink Properties is seeking an experienced and customer-focused telesales executive to join our team in Mumbai. This role involves making inbound and outbound calls to achieve sales targets by promoting property sales and assisting customers with inquiries. Successful candidates will adeptly cross-sell and up-sell relevant products, maintain precise call records, and coordinate with internal departments to efficiently resolve customer issues.

Key Responsibilities

• Making phone calls to both existing and prospective property buyers.
• Accurately documenting customer purchase orders and processing sales transactions.
• Generating high-quality leads for the outside sales team to follow up on.
• Maintaining and managing customer accounts to ensure ongoing satisfaction with products and services.
• Building and nurturing long-term relationships with customers to promote repeat business.
• Consistently meeting or surpassing daily and monthly call volume and sales objectives.
• Handling outbound calls to cold and warm leads to promote real estate offerings.
• Qualifying potential clients by understanding their needs and recommending suitable options.
• Meeting monthly sales targets and individual performance benchmarks.
• Logging client data and the outcomes of calls accurately into customer relationship management (CRM) software.
• Addressing client questions and managing objections patiently to facilitate successful sales.

Required Qualifications and Skills

• Demonstrated proven experience in a telesales executive role.
• Proficiency with Microsoft Office applications.
• Ability to adhere to sales scripts effectively while engaging customers.
• Strong negotiation expertise coupled with consultative selling capabilities.
• Excellent organizational skills and problem-solving aptitude.
• Superior communication skills and a focus on delivering exceptional customer service.

Additional Information

• Strong telephone communication skills and active listening ability are essential.
• Experience in handling objections and negotiating deals effectively.
• Competency in navigating CRM systems and precise data entry.
• A results-oriented and resilient attitude focused on meeting sales targets.