Telephone Operator

About Radisson Hotel Group

Radisson Hotel Group is among the largest hotel companies worldwide, with ten distinct hotel brands and more than 1,500 properties operating or under development across over 95 countries. The company is guided by its “Every Moment Matters” promise and a service culture built around “Yes I Can!”.

At the heart of the business are its people. Team members are encouraged to create memorable guest experiences and contribute to a supportive environment where everyone can grow, perform well, and make a meaningful impact every day.

Role Overview

The Telephone Operator acts as a key communication point for the hotel, ensuring calls are answered and routed efficiently while delivering helpful, professional support to guests and internal teams. The position also helps maintain smooth front office communication and upholds guest privacy at all times.

Key Responsibilities

• Respond to incoming calls quickly, politely, and with a professional manner.
• Manage both internal and external calls and transfer them to the correct person, department, or extension.
• Record messages carefully and make sure they reach the intended recipient without delay.
• Share information with guests about hotel facilities, services, and nearby attractions.
• Arrange wake-up calls and ensure they are carried out as scheduled.
• Report faults or technical problems with the telephone system to the IT or maintenance team.
• Keep the hotel staff and department directory current and accurate.
• Assist during emergencies by following established hotel communication procedures.
• Protect the confidentiality of guest and employee information.
• Provide support to Front Office operations whenever needed.

Qualifications

• Prior work experience in a Telephone Operator role.
• Strong verbal communication and telephone etiquette.
• English fluency is required; knowledge of additional languages is considered an advantage.
• Good organizational skills with the ability to handle multiple tasks at once.
• Basic computer literacy and familiarity with telephone systems.
• A pleasant, polished voice and professional presence.

Additional Information

Joining Radisson Hotel Group means becoming part of a hospitality team focused on memorable guest experiences, personal growth, collaboration, and ambition. The organization offers learning and career development opportunities, an inclusive and engaging workplace, and recognition for ideas and initiative.

Perks and Benefits

• Access to exclusive global hotel rate benefits for you and your loved ones at Radisson properties worldwide.
• Local rewards and perks tailored to the country of employment.
• Opportunities for learning, development, and career progression.
• An inclusive culture with employee resource groups and belonging-focused initiatives.
• A workplace that values teamwork, diversity, and contribution.

Equal Opportunity

Applicants from all backgrounds, abilities, and experiences are encouraged to apply. Reasonable adjustments can be requested during the application process if needed.