Telephone Operator - Hilton Abu Dhabi Yas Island

Role overview

As a Telephone Operator at Hilton Abu Dhabi Yas Island, you will be the first voice many guests hear. Your role is to create a welcoming experience through prompt, courteous phone support while helping ensure smooth hotel operations and memorable guest stays.

Key responsibilities

• Answer guest calls in a warm, professional, and responsive manner, addressing questions and requests efficiently.
• Keep yourself informed about the property’s services, facilities, and day-to-day operations so you can provide accurate guidance.
• Share clear and precise information with the right teams when urgent or emergency situations arise.
• Operate the PBX system, computer software, and related tools to support communication and front-desk functions.

Qualifications and expectations

Success in this role is aligned with Hilton’s values: a genuine care for hospitality, integrity, leadership, teamwork, accountability, and a sense of urgency in daily work. Team members are expected to act responsibly, collaborate well, and help create outstanding guest experiences.

About Hilton

Hilton is a global hospitality company with a long-standing focus on creating memorable stays for guests around the world. The organization is recognized for its workplace culture and commitment to supporting team members at every stage of their careers. Hilton emphasizes growth, service excellence, and a shared mission to bring warmth and hospitality to every stay.