Telephone Operator

Job Overview

We are seeking enthusiastic and motivated Front Office professionals eager to advance their careers. This role is located at Al Ain Rotana in Al Ain, Abu Dhabi Emirate, United Arab Emirates.

Key Responsibilities

• Answer each guest call with professionalism and a warm, friendly approach.
• Communicate effectively with relevant departments to guarantee seamless service delivery.
• Address every inquiry politely, striving to surpass guest expectations.
• Greet guests by name over the phone in alignment with Rotana standards.
• Keep current on hotel offerings and local services.
• Stay informed about guest profiles via the Opera system.
• Process management’s long-distance call vouchers and document them on traffic sheets.
• Maintain the guest wake-up call schedule, ensuring timely and accurate call delivery.
• Operate the switchboard efficiently to enable prompt transferring of internal and external calls.
• Accurately take and relay messages for guests and management following established protocols.

Qualifications and Skills

• Diploma or degree in hospitality or a related field is preferred.
• Previous similar work experience is advantageous.
• Excellent English communication skills, both written and verbal, with strong voice modulation.
• Computer proficiency; familiarity with Opera software is a benefit.

Personal Attributes and Competencies

• Customer-oriented and proactive with an engaging and approachable demeanor.
• Ability to perform under pressure in a fast-paced environment.
• Team player who enjoys collaborating within a diverse, multicultural team and with guests.
• Demonstrates understanding of job responsibilities and accountability.
• Ability to appreciate and respect differences among guests and colleagues.
• Adaptable and flexible to changing situations.