Telephone Medical Appointment Clerk

About General Infomatics, Inc.

General Infomatics, Inc. (GI) partners with U.S. government agencies globally to deliver program support, healthcare services, technological solutions, and knowledge management, upholding the highest standards of integrity and excellence. GI prides itself on valuing its workforce, especially by supporting veterans, transitioning service members, military spouses, and their families by offering meaningful career opportunities.

Position Overview

We are looking for a Telephone Medical Appointment Clerk at the Lincoln Center in San Antonio, TX. This part-time position entails working Monday through Friday within the hours of 6:30 a.m. to 4:45 p.m. The shift duration is nine hours including a one-hour unpaid lunch break, with total weekly hours capped at 40.

Primary Responsibilities

• Handle inbound calls to assist patients with appointment scheduling, cancellations, and rescheduling.
• Conduct outbound calls to coordinate referrals for specialty services and primary care visits.
• Confirm patients' eligibility and update demographic details within relevant systems.
• Use electronic health record platforms, such as MHS GENESIS, to manage appointments and consult documentation.
• Process and monitor medical consults according to organizational protocols.
• Address appointment cancellations and respond to voicemail messages promptly.
• Maintain accurate records while ensuring compliance with standard operating procedures.
• Provide exemplary customer service following healthcare and administrative guidelines.

Required Qualifications

• Educational attainment of high school diploma or GED at minimum.
• Proficient with Microsoft Office applications including Word, Excel, and PowerPoint.
• Strong skills in data entry and computer use.
• Typing speed of at least 35 words per minute.
• Familiarity with medical terminology.
• Effective verbal and written communication abilities.
• Capability to multitask and coordinate across different teams.
• Excellent customer service orientation and professional telephone manners.
• Fluency in reading, writing, and speaking English.
• U.S. citizenship is mandatory.

Preferred Experience

• Previous work experience in healthcare or call center settings is advantageous.
• Knowledge of military healthcare systems or electronic health records.

Certifications

Possession of Basic Life Support (BLS) certification is required.

Compensation and Benefits

• Hourly wage is $19.61.
• Comprehensive health, dental, vision, and other ancillary benefits.
• Paid time off (PTO) and recognized holidays.

Additional Information

GI is a minority-owned and Service-Disabled Veteran Owned Small Business headquartered in McLean, VA. The company adheres to ISO 9001:2008 Quality Management Standards and holds multiple affiliations recognizing veteran employment support.

Applicants must be willing to undergo a U.S. government security investigation and comprehensive job verification. Any misrepresentation or omissions in employment history will result in disqualification.

Veterans and military spouses are strongly encouraged to apply and identify themselves during recruitment.