Telemarketing Officer

About the Role

Seib Insurance and Reinsurance Company LLC, based in Doha, Qatar, is seeking a Telemarketing Officer to enhance its expanding team. The main purpose of this role is to drive business expansion by identifying and converting potential clients, meeting sales goals, and assisting in the growth of the retail portfolio.

The officer will communicate the company's products and services, oversee the entire sales cycle, handle customer inquiries and objections, and provide customers with tailored solutions. This role operates within a fast-paced, dynamic, and rewarding organization.

Key Responsibilities

• Provide clear and detailed explanations of products and services to customers.
• Address all customer queries throughout the sales process effectively.
• Identify and manage customer objections during sales presentations.
• Guide customers through the sales journey, ensuring complete information and preventing misunderstandings or mis-selling.
• Collect and update customer information consistently and accurately.
• Generate new business opportunities by sourcing referrals and leads from current and potential clients.
• Meet qualitative and quantitative sales targets including new business acquisition, client retention, penetration of business lines, and conversion rates.
• Contribute proactively to expanding the Retail Portfolio through sales initiatives.
• Conduct regular reviews with customers to ensure solutions remain suitable.
• Enhance technical and operational knowledge on an ongoing basis.
• Uphold high standards in verbal and written communication.
• Resolve customer conflicts and issues efficiently.
• Meet additional KPIs linked to growth activities such as cross-selling and upselling.
• Support business development via competitive analysis, pipeline tracking, campaign management, and related tasks.
• Exhibit strong persuasion, negotiation, and problem-solving capabilities.
• Maintain an updated and comprehensive database of customers and prospects.
• Follow-up diligently to increase customer acquisition success rates.
• Keep detailed records of telephone interactions, orders, and account information.
• Carry out customer satisfaction surveys when required.

Requirements

• Bachelor's degree or equivalent educational qualification.
• Demonstrated success in previous sales roles.
• Competency in relevant computer applications.
• Excellent typing abilities.
• Deep understanding of sales principles and techniques.
• Fluency in English; Arabic language skills are advantageous, with other languages considered a plus.
• Familiarity with the Qatari travel agency market and existing network contacts is beneficial.