Telecalling Team Leader / Call Center Manager

Job Summary

This position is for an accomplished Telecalling Team Leader / Call Center Manager who can guide a telecalling team and stay directly involved in outbound calling work. The role calls for solid hands-on experience in call center operations, team supervision, recruitment, and telesales. The selected candidate will be expected to manage people, support daily performance, and actively contribute to calls in order to meet business targets.

Key Responsibilities

• Lead, encourage, and oversee a team of telecallers so they meet daily and monthly performance goals.
• Personally take part in telecalling work and set the pace through active participation.
• Track team output, call quality, productivity, and attendance on a regular basis.
• Source, interview, onboard, and train new telecallers.
• Create call scripts, sales approaches, and improvement plans to raise performance.
• Run regular coaching conversations and share constructive feedback with team members.
• Prepare and review call center reports, KPI data, and productivity figures.
• Make sure team members follow company policies, process rules, and quality expectations.
• Manage escalated customer queries and support the team in resolving issues.
• Work with management to strengthen campaign results and improve operational efficiency.

Requirements

• At least 4–6+ years of experience in telecalling, telesales, call center operations, or customer service management.
• Demonstrated ability to supervise a team of telecallers or call center agents.
• Background in hiring, training, and developing telecalling staff.
• Strong leadership, communication, and people-management capabilities.
• Comfort working in a target-oriented environment.
• Working knowledge of CRM platforms, call center systems, and reporting tools.
• Prior exposure to call center settings is an added advantage.
• Ability to handle several tasks at once while leading a team effectively.
• Previous work in real estate, telecom, banking, insurance, or outbound sales campaigns will be considered beneficial.
• Sound understanding of telesales workflows and call center best practices.

Working Schedule

The working days and hours are Monday to Saturday, 10 AM to 7 PM.

Application Details

Interested candidates can share their CV at the provided email address.