Telecalling Executive

Job Overview

As a Telecalling Executive at Fore Holdings, you will manage and convert leads generated from various marketing channels while providing excellent customer service and coordinating with the sales team to facilitate site visits and bookings.

Primary Responsibilities

• Contact all assigned leads obtained through digital campaigns, website inquiries, walk-ins, and referrals.
• Assess customer requirements including budget and preferred location, and update the lead status in the CRM system promptly to ensure no lead is overlooked.
• Arrange and confirm site visits for interested customers, coordinate with sales personnel on appointments, and follow-up after visits.
• Maintain consistent daily follow-ups with prospects, re-engage inactive leads, and convert enquiries into viable sales opportunities while managing a detailed follow-up calendar.
• Handle all customer interactions in the CRM, ensuring data accuracy by maintaining comprehensive customer records and tracking enquiry sources and campaign details.
• Collaborate with sales executives concerning appointments, share relevant customer information before meetings, assist through the documentation process up to the booking stage, and support booking activities as needed.
• Respond to customer queries courteously, providing detailed information about projects, pricing, payment options, and ongoing offers while managing complaints and escalating issues when necessary.
• Compile and submit daily calling reports, lead conversion reports, site visit reports, as well as weekly and monthly management information system (MIS) reports.
• Assist marketing efforts by promptly following up on leads generated through digital marketing campaigns, collecting customer feedback, and supporting promotional initiatives.

Compensation

The monthly salary range for this position is INR 12,000 to INR 22,000.