Telecaller

About Easy Code Academy

Easy Code Academy is an education platform focused on delivering practical, industry-relevant coding skills to students and professionals. The academy prioritizes straightforward, well-structured learning experiences designed around project work and real development scenarios, aiming to bridge the gap between academic knowledge and industry demands. Alongside technical training, the academy provides career counseling, mentorship, interview preparation, and portfolio development assistance to enhance job readiness.

Role Overview

The Telecaller position is a full-time, on-site role based in Lucknow. Responsibilities include managing incoming and outgoing calls with prospective and current learners, providing detailed information on courses, admissions, and program advantages. The Telecaller will follow up on lead inquiries, maintain records in a CRM system, and assist the enrollment process by addressing questions and objections with professionalism. Daily duties involve updating candidate statuses, collaborating with admissions and counseling teams, and sharing caller feedback to improve outreach strategies. Meeting daily call quotas and conversion goals with a learner-centric approach is essential.

Required Qualifications and Skills

• Excellent verbal communication skills in both English and Hindi, including clear pronunciation and professional telephone etiquette.
• Active listening ability to understand learner needs and deliver accurate guidance.
• Basic proficiency with computers and familiarity with CRM or call management software for data tracking.
• A customer service orientation demonstrating patience, empathy, and problem-solving in handling inquiries.
• Experience in telecalling, customer support, sales, or admissions counseling is beneficial but not mandatory.
• Willingness and ability to work on-site in Lucknow, handle a high volume of calls, and successfully achieve performance targets.
• Strong organizational and time management skills with careful attention to record-keeping.
• Minimum education required is a high school diploma; a graduate degree in any discipline is preferred but not compulsory.