Telecaller

Job Overview

We are seeking a dedicated Telecaller to join Herbalsetu, located in the Delhi-NCR region. This role involves engaging with potential and current customers over the phone to promote products, generate leads, and provide excellent customer service.

Key Duties and Responsibilities

• Make outbound calls to both prospective clients and existing customers.
• Clearly and professionally present information about the company's offerings.
• Generate new leads and arrange appointments for the sales team.
• Follow up with customers to nurture ongoing relationships and facilitate conversions.
• Respond to customer inquiries, delivering precise and helpful information.
• Maintain comprehensive records of phone calls, interactions, and necessary follow-ups within the CRM or equivalent database.
• Meet or exceed daily, weekly, and monthly targets for calls and overall performance.
• Manage customer feedback effectively and escalate issues appropriately.
• Maintain a positive and professional demeanor to ensure outstanding customer service.

Qualifications

No specific educational requirements or prior experience stated. Suitable candidates willing to work in a telecalling environment can apply.

Compensation

The monthly salary range for this position is between 15,500 and 25,500 INR.