Telecaller

Job Overview

This telecaller role involves proactive and reactive communication with customers to promote products or services and manage customer interactions effectively.

Key Responsibilities

• Conduct outbound calls to potential clients to generate leads or sell products and services.
• Manage inbound calls, assisting customers by addressing queries, handling complaints, and processing requests.
• Develop positive customer relationships by understanding their needs and offering suitable solutions.
• Maintain and update customer records accurately within databases following each interaction.
• Strive to achieve sales and productivity targets set daily, weekly, or monthly.
• Use assigned scripts to ensure brand consistency, while skillfully adapting responses to customers.

Required Skills and Qualifications

• Strong verbal and written communication skills, fluent in English and regional languages.
• Familiarity with CRM software and proficiency in Microsoft Office applications such as Word and Excel.
• Excellent interpersonal abilities including active listening, negotiation, and persuasion.
• Prior experience in sales or customer service is preferred; however, freshers are also encouraged to apply.
• Minimum educational qualification of high school diploma or equivalent.

Compensation

The position offers a monthly salary ranging from 12,000 to 25,000 INR.