TeleAdvice Prescription Team

About Petfolk

Petfolk is modernizing veterinary care by combining strong medical standards with a warm, connected experience for pets, pet parents, and the clinicians who support them. The company is building a new kind of veterinary journey with technology and thoughtful design at the center, using both physical and digital experiences to improve care.

The team is made up of people who care deeply about pets and want to help raise the standard of veterinary service. This role is part of a remote support team that helps deliver high-quality care and an excellent client experience.

Role overview

The Virtual TeleAdvice Support team member reports to the Team Lead and primarily handles prescription-related requests. The role can also include support tasks such as reviewing records, updating charts and wellness reminders, and preparing estimates. In addition, the position involves speaking with clients to educate them about illness and wellness care.

This is a client-facing and medically focused support role that requires comfort with communication across multiple channels, including text, chat, phone, and video when needed. The ideal person is confident, friendly, adaptable, and able to work well remotely in a fast-moving environment.

Responsibilities

• Process prescription refill requests and support forward-booking when needed.
• Serve as a point of connection between pet parents, referral partners, and Petfolk team members to help create a smooth care experience.
• Offer compassionate support through the helpline by phone, video, SMS, or chat.
• Collect patient histories and give guidance based on company protocols and procedures.
• Respond quickly to client messages during the shift and work with the direct manager to improve workflows and processes.
• Use company communication platforms in line with internal policies and expectations.
• Record all interactions to a high medical documentation standard.
• Help meet service goals and broader business objectives by completing processes accurately and on time.

Requirements

• At least 5 years of experience as a veterinary technician or veterinary assistant; ER and general practice experience are preferred.
• Experience with triage or remote work is preferred.
• Licensed or registered veterinary technician status is preferred but not mandatory.
• Strong commitment to preventive care and a gold-standard approach to pet health and wellness.
• Ability to perform well in a dynamic, innovative, and fast-paced setting.
• Genuine interest in improving veterinary care and teaching pet parents.
• Supportive team-oriented attitude with clear, effective communication.
• Must reside in AZ, FL, GA, NY, NC, SC, TN, KS, MO, VA, IN, or TX.

Pay and benefits

• Hourly pay of $22 to $23.
• Four-day workweek with 10-hour shifts.
• Fully remote position.
• Medical, dental, and vision insurance.
• Generous paid time off.
• 401(k) plan with company match.
• Career growth opportunities with a mission-driven team.
• Equity compensation is included for all employees.

Additional information

Petfolk considers its people its most important asset and says it is committed to supporting employees with the same level of care it brings to pets and their families. Full benefit details are available on the company’s careers page.