Telco Sales Coordinator
Tweed Heads South, New South Wales, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Applicants with retail experience, telco knowledge, and customer service skills are encouraged to apply. The employer welcomes candidates from diverse backgrounds and also considers people who may not meet every requirement.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
JB Hi-Fi is a major Australian retailer known for technology, consumer electronics, home entertainment, and appliances. The business serves customers through a large store network, its online channel, and the commercial division JB Hi-Fi Business. The workplace is described as energetic, practical, and customer-focused, with a strong emphasis on teamwork and career growth.
Why You’ll Enjoy Working Here
- A fast-moving environment where different backgrounds are welcomed and new ideas are encouraged.
- Competitive pay, with some roles including sales commission and performance-based incentives.
- Access to training, development, and internal career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
- Team discounts across the JB Hi-Fi Group, plus access to Beny, the employee benefits app offering exclusive deals, wellbeing support, and savings.
- 12 weeks of paid parental leave for eligible primary carers, along with a gift for new parents; flexible arrangements and hybrid work options are available for eligible positions.
- Employee Assistance Program support for staff and their families, including counselling and wellbeing resources.
- The Helping Hands giving program supports charity partners and community impact.
- The company is working toward net zero carbon emissions by 2030 and continues to improve its reuse and recycling efforts.
Role Summary
As Telco Sales Coordinator, you will support the Store Management team in delivering store-wide goals, maintaining a strong performance culture, and creating excellent customer experiences. Your main focus will be the Communications department, where you will help drive sales, keep merchandising standards in place, and ensure the team follows required safety, compliance, and reporting procedures.
Key Responsibilities
- Support the store in meeting sales and profit goals by coaching, guiding, and giving feedback to the Communications team, while keeping the customer experience at the centre.
- Maintain the agreed merchandising presentation and standards within the Communications department.
- Ensure department activities comply with legal and workplace requirements, especially around safety, internal processes, and incident reporting.
What You’ll Need
- Comfort working in a lively, informal, and enjoyable retail setting.
- Proven experience in retail, along with solid knowledge of telco products and services.
- Customer service experience, cash handling ability, and familiarity with EFTPOS, preferably using electronic point-of-sale systems.
- Confidence in selling retail products and merchandise.
- Ability to work independently as well as collaboratively within a sales team.
- Capacity to stay effective under pressure.
Additional Information
Applications should be submitted with an up-to-date CV. All applications are handled confidentially. The employer is an equal opportunity organisation and is committed to fostering a diverse and inclusive workplace. Candidates are encouraged to apply even if they do not meet every listed criterion.
Location
The position is based in Tweed Heads South, New South Wales, Australia.