Telco Sales Coordinator

About the company

JB Hi-Fi is one of Australia’s most recognised retail groups, known for technology, consumer electronics, home entertainment, and appliances. The business focuses on helping customers improve how they live, learn, work, and enjoy their free time, while delivering strong value, leading brands, and attentive service through its large store network, online channel, and business division.

The organisation describes itself as energetic, practical, and customer-focused, with an environment where ideas, diversity, and teamwork are appreciated.

Why you may want to join

• Work in a lively, fast-moving workplace where different perspectives and fresh ideas are welcomed.
• Be recognised with competitive pay, and in some roles, sales commission and performance-based incentives may also apply.
• Gain access to training, development, and wider career pathways across the JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy team discounts across the group, plus access to the Beny employee benefits app for special offers, wellbeing extras, and everyday savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, along with a gift for new parents; flexible arrangements and hybrid working are available for eligible positions.
• Use the Employee Assistance Program for counselling and other wellbeing support for you and your family.
• Take part in the Helping Hands workplace giving program, which has contributed millions to charity partners.
• Join a company working toward net zero carbon emissions by 2030, with an ongoing focus on reducing, reusing, and recycling.

Role overview

As the Telco Sales Coordinator, you will support the Store Management team in delivering store-wide goals and maintaining a strong performance culture and excellent customer experience, with a particular emphasis on the Communications department.

What you will do

• Help drive store sales and profitability by coaching, training, supporting, and giving feedback to the Communications team, while keeping customer needs at the centre of daily operations.
• Oversee and sustain the merchandising standards for the Communications department.
• Make sure departmental activities follow all compliance, legislative, and safety requirements, including in-store procedures and incident reporting.

What you need

To succeed in this role, you should enjoy a casual, upbeat retail environment and bring solid retail experience together with broad knowledge of telecommunications. You should also have proven customer service experience, be comfortable handling cash and using EFTPOS systems, preferably electronic point-of-sale platforms, and be confident selling retail products and merchandise. The role calls for someone who can work independently as well as collaborate within a sales team, and who can stay effective under pressure.

Additional information

Applications are treated confidentially. Interested candidates are invited to submit a CV. The employer is an equal opportunity organisation that values diversity and inclusion, and applicants are encouraged to apply even if they do not meet every requirement.