Technical Support / Field Service Specialist (m/w/d) for Onsite and Remote Support

Company Overview

Canfield Scientific, founded in 1987, is the global leader in developing and distributing cutting-edge technologies for medical imaging. With over 250 employees located in the USA, Germany, Italy, Australia, and the Netherlands, we serve clients across pharmaceutical, biotechnology, cosmetics, and medical technology sectors worldwide.

About the Role

We strive daily to exceed the expectations of our national and international clients. To maintain this excellence, we seek dedicated team members eager to contribute to our ongoing success story. Our collaborative work environment fosters an excellent work-life balance and promotes personal growth. Whether apprentices, graduates, or seasoned professionals, we support our employees' career development through respectful and fair engagement.

Main Responsibilities

• Installing and commissioning hardware and software remotely and onsite
• Diagnosing and resolving user and software issues
• Handling customer support tickets and recording all inquiries in our CRM system
• Providing training and advice to users both remotely and face-to-face
• Collaborating actively with knowledgeable colleagues from different departments

Candidate Profile

• Completed IT training as an IT specialist or equivalent education with relevant work experience
• Strong IT proficiency including PCs, MS Windows, networking, and MS Office
• Technical understanding paired with good manual skills
• Proven experience in customer support
• Excellent time management to juggle multiple responsibilities and prioritize effectively
• Willingness to travel and possession of a Class B driver's license
• Good command of English, both spoken and written

Opportunities and Benefits

• Challenging and autonomous role in an international company offering considerable personal freedom and growth potential within a supportive team
• Flat hierarchies promoting teamwork so you can fully utilize and enhance your knowledge
• Full-time employment based at our offices in Bielefeld, North Rhine-Westphalia

• Pleasant and appreciative work atmosphere within a successful corporate culture
• Contributions to company pension schemes and capital-forming benefits
• Bike leasing and subsidies for the Germany public transport ticket
• Convenient access to public transportation plus staff parking for cars and bicycles