Job description

Role Overview

Capult Resources Services is looking to appoint a Technical Support Executive to join their team in Gurugram, Sector 19. This full-time position requires handling technical troubleshooting and customer assistance duties within an office environment.

Key Responsibilities

Investigate and solve technical problems raised by customers.
Perform diagnosis of hardware and software malfunctions.
Guide clients step-by-step through troubleshooting processes.
Provide responsive support via phone calls, chat, and email communications.
Maintain high standards in delivering customer service experiences.

Required Skills and Qualifications

Effective communication abilities.
Basic proficiency with Windows operating system and Microsoft Office applications.
Strong analytical and problem-solving aptitude for technical issues.
Fundamental understanding of computer hardware, software basics, and networking concepts.
A customer-focused mindset.

Who Should Apply

Fresh graduates as well as those pursuing undergraduate studies.
Individuals with 0 to 1 year of experience, including freshers with solid technical knowledge.
Applicants enthusiastic about technology support roles.
Quick learners possessing good interpersonal communication skills.

Additional Details

Positions are based in Gurugram with mandatory on-site presence.
Salary package: ₹30,000 cost to company with ₹24,000 net take-home.
Shift Timings: Female employees work only day shifts, while male employees have rotating shifts between day and night.