Technical Lead - Infrastructure & Virtualization

About Accops Technologies

Accops Technologies is a prominent Indian cybersecurity and digital workspace provider offering integrated solutions such as Zero Trust Network Access (ZTNA), Multi-Factor Authentication (MFA/SSO), Virtual Desktop Infrastructure (VDI), and Thin Client technologies. Serving sectors like BFSI, government, healthcare, and IT/ITeS, Accops delivers products including HySecure, HyID, HyWorks, and HyDesk to secure hybrid and remote working frameworks nationwide.

Role Summary

This position requires a technically proficient and leadership-oriented Technical Lead to oversee Infrastructure & Virtualization support and delivery. The role blends hands-on problem-solving on complex issues involving virtual desktop environments and network architecture with team leadership responsibilities, managing support and implementation engineers to ensure excellent client results.

Core Technical Expertise

• Virtualization: Expertise in VMware vSphere/ESXi, Hyper-V or KVM, including cluster setup, high availability, load balancing, and planning capacity.
• VDI Platforms: Working knowledge of Citrix Virtual Apps & Desktops, VMware Horizon, preferably Accops HyWorks.
• Desktop Models: Solid understanding of persistent/non-persistent desktop pools, session brokering, profile handling, and application distribution.
• Thin Client Management: Experience configuring and administering HyDesk endpoints.
• Networking: Strong foundation in TCP/IP, DNS, DHCP, VLANs, and routing protocols such as OSPF/BGP; managing network segmentation.
• Security: Hands-on with SSL VPN, IPsec tunnels, reverse proxy, load balancers, firewall rules, ZTNA and SD-WAN concepts.
• Packet Analysis: Proficiency using Wireshark or similar tools for in-depth network troubleshooting.
• Operating Systems: Advanced Windows Server (2016-2022) skills including AD DS, Group Policy, ADFS, IIS, RDS/RDG, and certificate management; expert Linux administration (RHEL/CentOS/Ubuntu) including shell scripting, systemd, package management, OS hardening, and patching.
• Containerization: Familiarity with Docker and Kubernetes is a plus.

Key Duties

• Manage high-level technical escalations (L2/L3) across virtualization, networking, and OS technology layers, ensuring thorough root cause investigations and timely resolution.
• Lead and mentor a team of 3 to 8 engineers focused on support and implementations.
• Partner with product, engineering, and pre-sales groups to communicate client feedback and influence development roadmaps.
• Create and update runbooks, SOPs, and knowledge resources related to recurrent support issues.
• Drive customer satisfaction and SLA adherence metrics; report progress weekly to support management.
• Support customer onboarding, POCs, and live deployments for strategic accounts.
• Contribute to recruitment, training, and team scaling initiatives.
• Act as escalation contact point for key customers and partner engineers.

Qualifications & Experience

• B.E./B.Tech/MCA in Computer Science, IT, Electronics, or related fields.
• 5 to 9 years of experience in infrastructure support, solutions engineering, or IT operations.
• Minimum 1 to 2 years in leadership, senior engineering, or subject matter expert roles.
• Relevant certifications such as VCP-DCV, MCSE, RHCSA/RHCE, CompTIA Network+/Server+ are advantageous.
• Experience in product companies, IT infrastructure vendors, or managed services environments preferred.

Leadership & Interpersonal Skills

• Proven capability to lead teams effectively under pressure maintaining a calm and solution-oriented approach.
• Excellent verbal and written communication skills for handling client escalations and internal updates.
• Strong analytical and methodical problem-solving abilities, adept at dissecting complex, ambiguous issues.
• Collaborative team leadership with a focus on mentoring and growing team members.
• Self-motivated, accountable, and committed to delivering results.

What We Provide

• Work at a convergence of cybersecurity, infrastructure, and innovative technology.
• Competitive pay structure with performance-based incentives.
• Access to advanced cutting-edge tools and a rapidly expanding partner network.
• Structured opportunities for learning, development, and certification support.
• A collaborative culture fostering ownership and clear career growth paths.