- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Resume
- Required to apply
Job description
About Coevo
Coevo is a founder-led consultancy operating across New Zealand and Australia, deliberately maintaining independence from any ServiceNow partnerships. This allows them to prioritize client interests exclusively, bridging the gap between customers, ServiceNow, and delivery partners. The firm prides itself on delivering high-quality solutions and values consultants who take full ownership of their engagements.
Role Overview
This position entails a hands-on, senior-level ServiceNow Technical Consultant role on an initial 6-month contract with 20–40 hours per week, based in New Zealand. There is a strong possibility of contract extension for the right candidate. The consultant will provide technical expertise and guidance, help design scalable and secure ServiceNow solutions, and directly influence client delivery experiences.
Key Responsibilities
- Design, configure, and implement ServiceNow module solutions aligned with client requirements.
- Develop scripts, workflows, integrations, and customized applications on the Now Platform.
- Promote ServiceNow best practices and coach clients on platform features.
- Participate as a technical SME in scoping, estimating, and backlog grooming sessions.
- Consult on feature availability and contribute to solution architecture.
- Collaborate with Business Analysts and Architects to translate requirements into robust builds.
- Manage update sets, source control, and releases methodically.
- Support quality assurance, including testing, defect management, and post-implementation support.
- Document technical solutions and deliver user training sessions.
- Engage in Technical Governance Forums and review delivery partner outputs for quality assurance.
Required Skills and Qualifications
- A minimum of 3 years working experience on the ServiceNow platform.
- Strong focus on IT Service Management (ITSM) modules, including Incident, Problem, Change, and Request Management, with experience in at least two modules.
- Proven experience integrating other platforms with ServiceNow.
- Proficient in JavaScript, Glide API including Business Rules, Client Scripts, and Script Includes.
- Hands-on with Flow Designer, Integration Hub, REST, and SOAP integrations.
- Knowledgeable about Service Portal/UI Builder, Configuration Management Database (CMDB), and core ITSM/ITOM configurations.
- Understanding ServiceNow architecture, data models, and platform best practices.
- Experience with structured release and change management processes.
- Excellent communication skills to articulate technical decisions to diverse stakeholders.
- Certified ServiceNow Administrator (mandatory).
- Possession of at least two ServiceNow CIS certifications, including CIS-ITSM plus one other such as CSM, HRSD, CIS-DF, or Risk & Vulnerability Response.
- Senior consultancy experience with autonomy on complex ServiceNow implementations, not limited to routine configuration or administration.
- Contactable client references evidencing successful high-quality delivery are required.
- Certified Technical Architect (CTA) or Certified Master Architect (preferred).
- ITIL certification (desired).
Additional Information
This role requires a consultative mindset and the capability to independently manage customer projects while delivering technically sound and scalable ServiceNow solutions. Coevo values quality, accountability, and client-centric service delivery. The consultancy supports its employees and expects the same commitment to customer success from its consultants.