Technical Account Manager

About the role

n8n is a workflow orchestration platform designed for the AI era, combining developer flexibility with no-code speed so technical teams can automate work efficiently. The company serves a large and active builder community, offers hundreds of integrations, and operates with a team spread across Europe and the US.

Founded in 2019, the company has grown rapidly, attracting more than 650,000 active developers and builders, over 190,000 GitHub stars, and investment from leading backers, including Sequoia’s first German seed round and a recent strategic investment from SAP. The company is valued at $5.2bn.

Applicants are encouraged to try the product and share a screenshot of their first workflow. The suggested starting point is the product registration page.

What you will do

Your core responsibility will be to own the technical success of n8n’s strategic top-tier customers. The role focuses on helping these customers run stable, scalable, and high-performing environments while driving long-term adoption of the platform.

• Serve as the main technical contact for a portfolio of strategic top-tier accounts.
• Take over the technical relationship from Sales Engineering and ensure a smooth transition into ongoing customer operations.
• Develop strong working relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Review customer environments to spot risks related to scalability, reliability, performance, and maintainability.
• Recommend improvements such as upgrades, architectural changes, optimization work, and platform enhancements.
• Advise customers on workflow and automation practices when these affect system performance, reliability, or scale.
• Handle technical support intake, incident management, high-priority issues, and severe support cases.
• Coordinate responses across Support, Product, Engineering, and Customer Success.
• Keep customers updated with clear communication, practical resolution plans, and proactive risk handling.
• Study support trends, repeated issues, usage patterns, and operational risks to prevent future problems.
• Capture bugs, feature requests, and product issues accurately and track them through internal follow-up with Product and Engineering.
• Bring structured customer feedback to Product and Engineering to improve outcomes across the platform.
• Where suitable, help address platform gaps by contributing small fixes, workflow improvements, or pull requests in partnership with internal teams.

Requirements

To succeed in this role, you should bring a strong background in customer-facing technical ownership plus solid infrastructure and troubleshooting expertise.

• Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a comparable customer-facing technical position.
• Deep knowledge of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Proven ability to diagnose production issues involving performance, reliability, and scalability.
• Strong ability to explain technical topics clearly to both technical and non-technical audiences.
• Confidence in managing senior stakeholders and building trust across teams.
• Experience collaborating with Support, Product, Engineering, and Customer Success to resolve customer problems.
• Hands-on DevOps and infrastructure experience, including Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational realities of running production systems at scale.

Nice-to-have experience

• At least 6 months of experience with n8n or a similar workflow automation / iPaaS tool such as Zapier, Make, or Node-RED.
• Exposure to AI or LLM integrations, agentic workflows, or automation use cases powered by AI-enabled business processes.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in regulated or complex environments.
• Background in open-source, developer-first, or technical platform products.
• Prior experience scaling customer success or TAM functions in a fast-growing SaaS or infrastructure business.
• A proactive, consultative working style with strong prioritisation and organisation across multiple customer needs.

Why n8n

You will help strategic customers scale their automation infrastructure with confidence while shaping how top-tier support is delivered. The role offers ownership, close collaboration with internal teams, and the chance to influence product improvements through real customer insights.

You’ll join one of Europe’s fast-growing startups at an exciting stage, with room to build trusted relationships and define what excellent technical customer success looks like for enterprise accounts.

Additional information

• n8n is an equal opportunity employer and does not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.
• Visa sponsorship is available for Germany; for other countries, candidates must already have the right to work.
• The company language is English.
• n8n has diversity, inclusion, and belonging initiatives.
• If multiple postings appear for the same role, it is because the company is hiring remotely and listing the role in different locations to improve visibility; applicants should choose the location they are most likely to work from in the future.

Benefits

• Competitive compensation.
• Equity ownership as part of the package.
• Europe: 30 days of vacation plus public holidays in your location.
• US: 20 vacation days, 8 sick days, plus public holidays in your location.
• Europe: health benefits aligned with local country norms.
• US: multiple low-premium, low-deductible medical plans, including a no-cost premium HDHP option with a pre-seeded HSA, plus dental and vision coverage.
• Europe: pension contributions aligned with local country norms.
• US: 401(k) with a 4% employer match.
• Europe: financial security benefits aligned with local country norms.
• US: company-paid short-term and long-term disability insurance plus life insurance.
• €1,000 per year for learning and development, such as courses, books, events, or coaching.
• Regular hackathons and a team that actively enjoys building with the product.
• Remote-first setup across Europe, with regular off-sites for team connection.
• $100 per month to support open-source projects you care about.
• Unlimited AI budget for productivity and creativity tools.
• Transparent company communication and visibility into company progress and work.
• Country-specific benefit details are defined in the contract.