Tech-savvy Paralegal with Customer Service Expertise

Role Overview

This position seeks a highly motivated paralegal based in Germany who combines legal knowledge with a strong passion for customer service within an innovative LegalTech setting. The role involves supporting clients through legal document drafting, product-related query resolution, and technical guidance, ensuring an excellent user experience from onboarding to ongoing engagement.

Key Responsibilities

• Prepare, review, and refine legal agreements and documentation to match client needs while adhering to compliance and quality standards.
• Perform legal research and assist with legal matters to optimize service delivery.
• Address customer queries swiftly and professionally via email and chat, covering products, services, and account issues.
• Assist customers through technical setups, including integrations and platform configurations.
• Support potential clients by providing clear explanations of services and facilitating positive pre-sales interactions.
• Generate detailed reports derived from client information and organize documentation effectively.
• Work collaboratively with internal teams to resolve customer requests promptly while upholding service excellence.
• Drive client satisfaction, retention, and long-term success by delivering outstanding service at every stage of the client journey.

Qualifications

• Prior experience in roles such as Paralegal, Legal Assistant, Customer Success Specialist, or similar legal support positions with client interaction.
• Exceptional skills in drafting, reviewing, and managing legal documents with meticulous attention to detail.
• Knowledge or keen interest in LegalTech solutions and technology-driven legal services.
• Proven ability to support clients and maintain strong professional relationships.
• Excellent written English communication with capacity to clearly explain legal and technical concepts.
• Strong analytical mindset, organization, and proactive problem-solving abilities.
• Comfortable using digital tools like Google Docs and web-based productivity platforms.
• Competent at managing multiple tasks accurately in a dynamic remote work environment.
• Experience liaising with diverse industries and business sizes is advantageous.
• Open to learning emerging technologies and actively engaging in continuous improvement activities.

Benefits

• Work entirely remotely with flexibility to operate from any location.
• Structured onboarding featuring comprehensive training and dedicated support.
• Collaborative and supportive team culture promoting knowledge-sharing.
• Startup environment offering considerable opportunities for career advancement.
• Regular virtual and occasional in-person team engagements to foster connection and teamwork.
• Culture of open communication with ongoing feedback and learning opportunities.
• Chance to influence the development of groundbreaking LegalTech tools while making a positive impact on customer experiences.

Additional Information

This role is managed through a partner company that handles all applications and recruitment steps independently. The hiring process integrates AI technology for matching suitable candidates but final hiring decisions rest with the employer’s internal team.

Applicants' data is handled in compliance with applicable data privacy laws including GDPR, with full transparency about processing and rights.