Team Member - RTA - Alternate Business Operations

Role purpose

This position is responsible for running the full range of PMS operational activities, including client onboarding, trade execution, MIS reporting, brokerage payout processing, client account upkeep, and process improvements, while staying aligned with all statutory and regulatory requirements.

Key business challenges

The role sits in a fast-changing environment where business volumes and requirements can shift quickly, creating pressure on operational scalability and controls.

Processes may need frequent updates to support new structures such as AIF, Fund of Fund, liquid strategies, and non-discretionary products.

Tax and regulatory changes, including areas such as alternate assets and GST, must be absorbed into existing systems without disrupting service.

Strong vendor control is essential to maintain delivery quality and cost efficiency.

Multiple custodians can make standardisation and control more difficult.

Changing fee models can weaken controls and slow brokerage processing and claw-back handling.

Key responsibilities

• Support client activation, redemption processing, and preparation of client-level financial statements.
• Drive process standardisation, automation, and periodic review of account workflows.
• Ensure portfolio and bank reconciliations are completed on time so issues are detected and corrected quickly.
• Maintain efficient trade settlement across different asset classes.
• Improve coordination and communication with multiple custodians.
• Strengthen control mechanisms such as maker-checker checks and regular process reviews.
• Keep daily account statements updated on the website for each client.
• Work with auditors, fund accountants, and internal teams to ensure financial statements are accurate and delivered on time.
• Provide accurate financial projections and actual inputs to the finance team.
• Deliver timely and reliable MIS updates for fund managers.
• Automate important revenue and expense management processes.
• Ensure fee models are implemented correctly and finance receives updates without delay.
• Manage vendors by maintaining SLA documents and monitoring TATs for accurate and timely delivery.
• Engage with vendors regularly to identify opportunities for cost savings.
• Coordinate with service providers to ensure high-quality delivery standards.
• Support sales and customer service teams with responsive, customer-focused service delivery.
• Continuously improve the interface used by customers and distributors.
• Oversee audit activity across PMS products.
• Plan for early closure of audits and timely submission of audited financial statements.
• Enable system rules for limits, stock freezes, and related controls.
• Provide timely and accurate reporting to the compliance team.
• Track developments in the regulatory and tax environment.
• Approach projects with a process-improvement mindset to strengthen efficiency, reduce cost, support innovation, and improve risk controls.

Additional information

The role requires close attention to statutory and regulatory standards, along with continuous process enhancement to support business continuity in a complex PMS operating setup.