Team Manager - Vocational Assessment Team

About the Role

Nabenet invites experienced clinical professionals to assume a leadership position as Team Manager for its Vocational Assessment Team based in Melbourne. This position involves not only managing a team of 5-8 professionals but also balancing hands-on service delivery with administrative and strategic leadership duties. The Team Manager will be responsible for driving team performance, fostering development, and building productive relationships with agents, treating practitioners, and other stakeholders.

This role is a blend of leadership, clinical supervision, and direct service, requiring active vocational assessments alongside managerial tasks. It participates in Nabenet’s leadership group to shape broad business strategies and oversees services in Melbourne’s western region, involving frequent travel to satellite locations and time at the Hawthorn head office for team and training activities.

Key Responsibilities

• Lead the team to meet performance goals and uphold quality standards.
• Develop and maintain collaborative partnerships with agents, practitioners, and WorkSafe representatives.
• Manage the team's RTW (Return To Work) index list and supervise outcomes of Treater Case Conferences.
• Personally conduct vocational assessments and NES services, including General Practitioner Case Conferences (GPCC), aiming to meet billable targets.
• Ensure compliance with WorkCover legislation and NES job placement guidelines.
• Perform file audits and provide coaching, including visits to satellite offices.
• Conduct case conferences and foster a brokerage approach aligned with company values.
• Recruit, induct, train, and manage performance of team members.
• Contribute actively to business expansion and nurture client relationships across Victoria.
• Provide leave coverage for team members and fellow managers as required.

Candidate Profile

• Holds a relevant tertiary qualification with current registration in Physiotherapy, Occupational Therapy, Nursing, Exercise Physiology, Psychology, Osteopathy, Paramedicine, Rehabilitation Counselling, or Social Work.
• Possesses proven leadership aptitude with experience mentoring and developing team members.
• Demonstrates success in cultivating robust customer relationships and driving business growth.
• Exhibits excellent communication skills.
• Has experience in employment services or recruitment sectors.
• Knowledgeable about Workers' Compensation and injury management procedures.
• Capable of prioritizing effectively and handling multiple tasks concurrently.

Benefits

• Occupies a genuine leadership role with involvement in the company’s executive decision-making.
• Access to dedicated internal leadership training and development initiatives.
• Chance to influence outcomes positively for teams and clients throughout Victoria.
• Engagement in a values-centered culture emphasizing customer service, quality, measurable results, and teamwork.