Team Leader - Operations

About the Role

Akash Blowers Private Limited seeks an experienced professional to lead and supervise its backend operations team. The role demands ensuring efficient workflows and punctual execution of all sales and production processes, maintaining documentation precision, and fostering interdepartmental coordination from sales confirmation through to dispatch.

Key Responsibilities

• Manage and guide the backend operations team to maintain smooth processing and timely completion of sales and production tasks.
• Oversee preparation and validation of Quotations, Proforma Invoices, Purchase Orders, and CRS documents.
• Guarantee accurate order processing from confirmation through production and final dispatch.
• Coordinate operations across Sales, Production, Purchase, Stores, Dispatch, and Accounts to ensure seamless order fulfillment.
• Monitor CRS tasks to meet all customer commitments promptly.
• Review and approve backend operation documents before final submission or processing stages.
• Continuously improve internal procedures to enhance efficiency and accuracy.
• Resolve escalated issues including order delays, documentation discrepancies, and interdepartmental coordination challenges.
• Train and motivate team members to improve overall productivity and performance.
• Ensure proper maintenance of records, reports, and management information systems related to backend functions.

Qualifications and Skills

• Comprehensive knowledge of CRM platforms and backend sales operations workflows.
• Proficiency with Microsoft Office suite, including Excel, Word, and reporting tools.
• Familiarity with basic accounting principles and commercial documentation processes such as Proforma Invoices, Purchase Orders, and billing.
• Strong leadership qualities with excellent team management and decision-making skills.
• Superior communication and coordination capabilities.
• Ability to multitask effectively and perform under pressure.
• Attention to detail and a process-driven approach.

Education

Technical degree is preferred, specifically a Bachelor of Technology in Mechanical Engineering.