Team Leader - Automobile Outbound Telesales

About the Position

Write4U is seeking a dedicated Team Leader to head an outbound telesales unit specializing in automobile sales based in Kalyani, West Bengal. This role demands an individual with proven leadership skills in automotive tele sales, adept at motivating and directing teams towards achieving and surpassing demanding sales targets.

Primary Responsibilities

• Lead, manage, and encourage a team of outbound telesales professionals focusing on automobile campaigns.
• Ensure achievement of daily to monthly sales goals alongside maintaining consistent team performance standards.
• Track and evaluate both individual and group sales outcomes, ensuring continual improvement.
• Provide ongoing coaching on effective sales strategies, handling customer objections, engaging clients, and closing sales.
• Facilitate regular team meetings, performance appraisals, and personalized coaching sessions.
• Maintain strict adherence to operational processes, compliance rules, and quality standards.
• Analyze management information systems reports to pinpoint performance weaknesses and deploy improvement strategies.
• Address customer escalations and assist the team with complex sales closures.
• Collaborate with departments like Operations, Quality, Training, and HR to maximize team output.
• Manage workforce discipline, attendance, and scheduling.
• Optimize the usage of CRM, dialer software, and reporting tools.
• Report operational metrics regularly to senior management.

Candidate Requirements

• Minimum 2 to 3 years' leadership experience in outbound BPO sales operations.
• At least 1 year managing an automobile-focused sales campaign within a contact center setting.
• Experience with campaigns involving used vehicle sales, lead generation, vehicle inspections, car trading, auto financing, and customer acquisition.
• Demonstrable success in consistently achieving and exceeding sales targets.
• Proficiency in team performance management and coaching.
• Graduate degree preferred; additional credentials in Sales Management or Leadership advantageous.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of outbound sales processes and customer behavior in the automobile domain.
• Expertise in motivating teams and increasing sales conversion rates.
• Capability in data analysis, MIS reporting, and CRM & dialer tool utilization.
• Problem-solving aptitude and decision-making expertise in fast-paced, target-oriented environments.

Performance Metrics

• Team sales attainment
• Conversion efficiency
• Revenue output
• Executive productivity
• Quality and compliance adherence
• Attendance and team discipline
• Customer satisfaction levels
• Retention of team members
• Service-level agreement and procedural compliance

Compensation and Benefits

• Monthly salary ranging from ₹20000 to ₹27000, equivalent to ₹2.14 to ₹3.00 lakhs per annum depending on experience and performance
• Incentives based on performance metrics
• Opportunities for career advancement in a growing BPO firm
• Exposure to leading significant automobile sales campaigns
• Supportive, achievement-oriented workplace culture
• Continuous training and leadership development initiatives

Additional Information

This role requires full-time commitment at the Kalyani location in West Bengal. Candidates passionate about driving sales success in a team leadership role within the automobile outbound telesales domain are strongly encouraged to apply.