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Team Lead - Workforce Management (Real Time Analysis & Scheduling)
Inspiration Manpower Consultancy
Coimbatore, Tamil Nadu, India · Full Time
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- Experience
- 6–9 yrs
- Salary
- INR 600,000 – INR 800,000 / year
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate or postgraduate from any discipline is eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
Overview
Inspiration Manpower Consultancy is hiring for a permanent Team Lead role in Workforce Management (WFM) with expertise in Real Time Analysis and Scheduling, based in Coimbatore. The position requires thorough knowledge and hands-on experience in multiple WFM tools and strong leadership capabilities.
Key Responsibilities
- Manage end-to-end WFM processes focusing on Real Time Analysis and Scheduling.
- Lead a team effectively with at least two years of documented people management experience.
- Utilize WFM tools such as IEX, Avaya, Genesys, and Nice for efficient workforce scheduling.
Qualifications and Skills
- Graduates or postgraduates from any discipline.
- 6 to 9 years of relevant experience in WFM, particularly in Real Time Analysis and Scheduling.
- Proficient in workforce management platforms including IEX, Avaya CMS, Genesys, and Nice.
- Strong communication skills both verbal and written.
- Flexible to work night shifts within a 24/7 operational environment.
Additional Details and Terms
- Work location: Office-based role in Coimbatore.
- Working days: 5 days a week with 2 days off.
- Shift: Night shifts as per business requirements.
- Transportation: Two-way cab service provided.
- Notice period: Immediate availability preferred up to 30 days.
Contact Information
If interested, candidates can reach out to Ayisha at 9900024223 or via email at recruiter14@inspirationmanpower.co.in.