Team Lead Transaction Monitoring

About Concentrix

Concentrix is a global business services provider focused on enhancing customer engagement and driving improved business outcomes. Partnering with high-performing executives worldwide, Concentrix offers technology-enabled services across industries such as technology, retail, finance, healthcare, communications, automotive, energy, and public sectors. With a presence in over 40 countries, the firm supports clients including more than 100 Fortune Global 500 companies.

Role and Key Responsibilities

• Lead and oversee a team of 20 Financial Crime analysts to manage and resolve issues related to money laundering and fraud investigations.
• Collaborate regularly with client stakeholders in both scheduled and unscheduled meetings to understand needs and implement process improvements.
• Provide continuous coaching, guidance, and monitoring to ensure high quality team performance.
• Propose innovative ideas and process enhancements to strengthen business operations.
• Monitor and address Level 1 escalations and complaints related to financial investigations.
• Manage service-related complaints and verify the accuracy of Suspicious Activity Report (SAR) escalations to regulatory bodies such as the National Crime Agency (NCA).
• Ensure compliance with client and internal Information Security and compliance protocols.
• Drive team performance to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Conduct regular one-on-one meetings to resolve team challenges and track employee engagement.
• Be accountable for managing absenteeism and staff attrition.
• Participate actively in weekly, monthly, and quarterly review meetings.

Required Skills and Knowledge

• Thorough understanding of global Financial Crime regulations and emerging trends.
• Experience in investigating, reviewing, and reporting on money laundering cases, with expertise in Anti-Money Laundering (AML), Financial Intelligence Unit (FIU) operations, and Fraud investigations.
• Strong leadership and people management capabilities alongside analytical and decision-making proficiency.
• Ability to collaborate effectively with client functional teams to enhance team efficiency and accuracy.
• Willingness to work in a 24x7 shift model, including night shifts and weekends as required.
• Proficient analytical and quantitative skills for data handling and interpretation.
• Excellent communication and presentation skills with high maturity to interact with clients, stakeholders, and teams.
• Detail-oriented, process driven, with strong organizational and planning skills enabling prioritization under pressure in dynamic environments.

Educational Qualification

• Graduate or post-graduate degree holder.

Additional Information

• Immediate joiners preferred.