Team Lead - Supply Operations (C2B Team)

About the role

DriveX is expanding its pre-owned two-wheeler business and is looking for a Team Lead to own the C2B supply operations stream. The position is centered on building a dependable, scalable channel that helps customers sell their motorcycles and scooters with confidence. You will guide field execution, improve process quality, and coordinate across teams to keep sourcing efficient and aligned with business demand.

What you will do

• Design and roll out approaches to source vehicles directly from individual customers in different markets.
• Manage and support a team of Field Evaluators working across locations.
• Track key performance indicators such as lead-to-deal conversion, procurement spend, and customer satisfaction.
• Develop partnerships with NBFCs, neighborhood garages, RTO agents, and online classifieds to generate leads.
• Set up and improve SOPs for inspection, pricing, and negotiation workflows.
• Strengthen field performance through periodic training, site audits, and structured feedback.
• Maintain consistent standards for vehicle evaluation and paperwork.
• Work closely with the Pricing, Inventory, and Sales teams so supply matches market needs.
• Create and maintain MIS reports to monitor results, identify gaps, and support decisions using data.
• Keep a close watch on competitor actions and market movements to refine sourcing tactics.
• Handle operational budgets and improve cost efficiency across the C2B channel.
• Build a team culture focused on accountability, discipline, and customer-first execution.

What we are looking for

• A bachelor’s degree in Business, Operations, or a related field.
• 3 to 6 years of experience in C2B procurement, used vehicle sales, or operations management.
• Proven capability in leading sizable field teams.
• Good understanding of the used two-wheeler or broader automobile sector is preferred.
• Strong written and verbal communication, negotiation, and people skills.
• Analytical thinking with the ability to resolve operational issues effectively.
• Comfort working in a fast-moving, target-oriented startup environment.
• Practical knowledge of Excel, CRM systems, and field-force tracking applications.

Additional information

Location: Bengaluru. The role is designed for a hands-on leader who can help build a scalable C2B supply engine and contribute to DriveX’s broader mission of making pre-owned mobility as reliable and simple as buying a new vehicle.