Team Lead - Grahak Mitra at State Bank of India

About the Role

State Bank Operations Support Services Pvt. Ltd. is recruiting for the position of Team Lead - Grahak Mitra to oversee operations in several SBI branches located in Bangalore. This role focuses on managing a dedicated team to ensure smooth daily workflow and an excellent customer experience in banking services.

Key Responsibilities

• Lead and supervise the Grahak Mitra team across allocated branches of SBI.
• Provide prompt assistance and guidance to customers visiting the branches.
• Support clients with filling out banking forms, processing transactions, and fulfilling service requests.
• Educate customers on using digital banking channels including YONO, UPI, ATM, ADWM, and Internet Banking.
• Maintain exemplary standards of customer service and operational support within the branch environment.
• Collaborate effectively with branch officers and staff to ensure seamless branch operations.
• Manage customer complaints and escalations with swift problem resolution.
• Track team attendance, assess productivity, and monitor overall performance.
• Compile and deliver daily operational performance reports.
• Train, inspire, and lead team members to achieve high-quality service delivery.

Required Qualifications and Skills

• Possess any university degree.
• Minimum of two years experience in a Team Lead role.
• Age preference between 30 and 40 years.
• Strong leadership and team management expertise.
• Excellent communication and interpersonal abilities.
• Proficient problem-solving skills.
• Familiarity with banking operations and digital banking platforms.
• Ability to manage customer service effectively without sales targets or field duties.

Additional Information

• Open to both male and female applicants.
• Immediate hiring process.
• Employment location is Bangalore, Karnataka, India at SBI branches.
• No sales pressure, targets, or fieldwork involved.

Compensation

The role offers a monthly CTC of ₹30,000.