Team Experience Operations Specialist

Role overview

Woolworths Group is looking for a part-time Team Experience Operations Specialist based in Longburn, Manawatū-Whanganui, New Zealand. This position is scheduled for 20 hours each week and is organised across Tuesday, Wednesday, Friday and Saturday shifts.

Roster

The current roster includes Tuesday 2:30 PM to 6:30 PM, Wednesday 2:30 PM to 6:30 PM, Friday 4:00 PM to 10:30 PM, and Saturday 4:00 PM to 10:30 PM.

What the role involves

• Oversee an assigned workstream by keeping the process moving smoothly and maintaining flow.
• Work in close partnership with the Team Leader and the wider “swarm” to improve efficiency.
• Make sure tasks are completed without interruption and that all established procedures are followed exactly.
• Run routines that support accurate and timely completion of operational work.
• Guide the team to ensure the work is completed properly and to standard.
• Support workforce planning activities such as scheduling, multiskilling, recruitment, succession planning, onboarding and training.
• Promote a healthy and safe workplace by following safety procedures, reporting hazards, and monitoring compliance requirements.
• Escalate process issues promptly to the Function Lead so they can be resolved quickly.
• Step into an Acting Store Manager role on scheduled shifts when required.
• Help strengthen team collaboration through “Better Together” connections.

What you should bring

• Strong focus on process quality and a willingness to keep learning.
• Ability to build effective working relationships across functions and stakeholder groups.
• Confidence in leading teams, assigning work, tracking progress, coaching, giving feedback and keeping people motivated.
• Solid knowledge of compliance in the relevant function, along with excellent communication skills for explaining expectations and standards.
• Behaviours that reflect the organisation’s values.
• The flexibility to work four weekend shifts each month and at least one evening every week.

About the workplace

With more than 185 stores and 20,000 team members across Aotearoa, Woolworths Supermarkets New Zealand serves around three million New Zealanders every week. The business describes itself as friendly, grounded and energetic, with a culture that values mutual respect, care, curiosity, openness and proactive teamwork. It also encourages fresh ideas, collaboration, and a practical, innovative approach to solving challenges.

Perks and support

• Team discounts across Woolworths Group brands, plus a rewards programme that recognises purpose-driven contribution.
• Access to Sonder, offering free and confidential 24/7 support for financial, medical, safety, psychological or physical needs for team members and their families.
• Opportunities to grow within a large global business with broad career pathways and exposure across many disciplines.

Additional information

Woolworths Group is part of a wider organisation of more than 200,000 people working together to create better experiences for customers and communities. The company says it supports innovation, career growth, flexibility and meaningful impact, and it is committed to diversity, equity, inclusion and belonging. Candidates are encouraged to apply and can request adjustments during the hiring process if needed.